topic Re: Fusion 360 install fails with Permission Denied in Fusion Support Forum

Fusion 360 install fails with Permission Denied

Anonymous — Fri, 17 Nov 2017 15:19:13 GMT

It started with Fusion 360 not being able to update itself, so I uninstalled and tried a fresh install.

The install works up until 99% then it fails with this message:

"What's wrong?: We are not sure what is preventing installation.

[WinError -2147024891] Permission denied"

Exerpt from logfile "autodesk.webdeploy.streamer.log" at line 401:

File "t:\SRC\Core\Neutron\Installer\Streamer\src\adsk\dls\streamer\windows\native.py", line 760, in GetKnownFolderPath
File "_ctypes/callproc.c", line 922, in GetResult
OSError: [WinError -2147024891] Permission denied

My OS is Windows 10 Pro build 10586

Re: Fusion 360 install fails with Permission Denied

innovatenate — Fri, 17 Nov 2017 17:07:28 GMT

When you uninstalled, did you use the Fusion Cleaner utility? If not, this may be worth a try.

It may also help to right click on the installer and use the Run as Administrator option.

I hope this helps!

Re: Fusion 360 install fails with Permission Denied

Anonymous — Fri, 17 Nov 2017 17:29:14 GMT

Yes, I tried the Fusion Cleaner utility. It did not help.

I tried to run the installer (Fusion 360 Client Downloader) as Administrator. It dit not make any difference.

Good tips, but unfortunately I have already tried them with no success.

Re: Fusion 360 install fails with Permission Denied

innovatenate — Fri, 17 Nov 2017 18:47:17 GMT

I'm wondering if following the manual clean instructions might find something that the cleaner utility is leaving behind?

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-do-a-clean-uninstall-of-Autodesk-Fusion-360.html

The cleaner utility and the installer leave log files in the below directory.

C:\Users\***\AppData\Local\Autodesk

Can you share those log files here?

Re: Fusion 360 install fails with Permission Denied

Anonymous — Mon, 20 Nov 2017 13:31:24 GMT

Here is the fusion360 cleaner log file.

I see nothing strange. Also checked in Explorer and all the mentioned folders/files are deleted.

I went through the manual cleanup procedure, but all those folder/files were already deleted.

Ok, I think I have figured something out. My Desktop folder is unaccessible, for other reasons.

The install appears to almost finsh and I assume all that is left is to write some shortcuts and config files. The annoying part is that because that final detail fails, Fusion 360 is unlaunchable. All the folders under AppData Autodesk look fine. Does it HAVE to put something on the desktop or otherwise fail the entire install?

Re: Fusion 360 install fails with Permission Denied

Anonymous — Mon, 20 Nov 2017 14:44:35 GMT

Confirmed. The problem was that the Desktop folder was not writable.

I changed the Desktop folder location so it can accept files. Fusion 360 then installed ok.

This was of course not the installers fault. Putting a file on the Desktop is normally allowed. It is just a pity that it fails the entire install just beacuse it could not put a shortcut on the desktop (a shortcut that is completely unnecessary anyway).

cheers