topic Re: Fusion 360 crashing when joints are edited or created in Fusion Support Forum

Fusion 360 crashing when joints are edited or created

Anonymous — Mon, 11 Dec 2017 20:45:12 GMT

Hello,

I am having a big problem because whenever I try to edit a joint. Fusion 360 stays on the loading bar forever.

Is there anything I can do about this?

I am on version 2.0.3797. This has been particularly bad since the December 5th update.

Re: Fusion 360 crashing when joints are edited or created

RajkumarIlanchelian — Mon, 11 Dec 2017 21:57:21 GMT

Hi,

Would you mind sharing your design with me? you can email the link to the design rajDOTkumarDOTilanchelianATautodeskDOTcom. Do you have to force quit Fusion at this point? When you do, do you get a crash report? If you do can you please send the reports.

Re: Fusion 360 crashing when joints are edited or created

Anonymous — Tue, 12 Dec 2017 18:02:07 GMT

Hello,

I emailed my design as a step file. I do not get any crash reports.

thanks,

Ariel

Re: Fusion 360 crashing when joints are edited or created

RajkumarIlanchelian — Tue, 12 Dec 2017 18:05:23 GMT

Hi Ariel,

Sharing it as a step file is not going to help. Can you use the share option with in Fusion 360? You can find out how to use it from here - https://knowledge.autodesk.com/support/a360/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-share-a-Fusion-360-design.html

Also if you can send me which of the joints that you edit is crashing that would be helpful!

Re: Fusion 360 crashing when joints are edited or created

Anonymous — Tue, 12 Dec 2017 18:13:41 GMT

I do not get the option to share as a public link.

I only get blurred options to share to grabcad and share to fusion 360 gallery.

Also Rigid 8 is the joint I am trying to edit.

Re: Fusion 360 crashing when joints are edited or created

Anonymous — Tue, 12 Dec 2017 18:16:26 GMT

never mind just got a link and i shared it with you.

thanks,

Ariel

Re: Fusion 360 crashing when joints are edited or created

RajkumarIlanchelian — Tue, 12 Dec 2017 18:18:33 GMT

1. Can you right click on the master assembly and check if you see the "Share public link" option?

2. Can you confirm if your trial or subscription has not expired?

3. Can you try to invite my email into your project directly?

a. Go to the Data Panel - > The project where the assembly is

b. People - Invite

c. my email ID rajDOTkumarDOTilanchelianATautodeskDOTcom

Re: Fusion 360 crashing when joints are edited or created

Anonymous — Tue, 12 Dec 2017 18:19:51 GMT

Does the link, I just emailed you work?

if not, I will try those options.

Re: Fusion 360 crashing when joints are edited or created

RajkumarIlanchelian — Tue, 12 Dec 2017 18:20:57 GMT

Thanks. I will look at it as soon as i receive the email. I have not received the previous email with the STEP file either. You can paste the share link as a private message in here too.

Re: Fusion 360 crashing when joints are edited or created

Anonymous — Tue, 12 Dec 2017 18:23:02 GMT

I just private messaged you the link.

thanks,
Ariel

Re: Fusion 360 crashing when joints are edited or created

RajkumarIlanchelian — Tue, 12 Dec 2017 18:47:08 GMT

Thanks for the invite to your project. I opened the assembly and did an edit on joint Rigid8 and was able to successfully get the UI. I safely cancelled out of the edit and did not crash either. Can you briefly explain what leads to a crash of the application for you on applying the joints?

I tried this on a Windows 10 machine.

Re: Fusion 360 crashing when joints are edited or created

Anonymous — Tue, 12 Dec 2017 18:49:12 GMT

the problem is not getting the user interface. The problem is actually trying to do an edit. So if you were to change the offset Z value, then the program crashes at 99 percent.

Re: Fusion 360 crashing when joints are edited or created

Anonymous — Tue, 12 Dec 2017 19:25:10 GMT

It gets stuck at computing position 8: 99%

I am also running windows 10.

Re: Fusion 360 crashing when joints are edited or created

RajkumarIlanchelian — Tue, 12 Dec 2017 19:30:38 GMT

Thank you for the details. I am seeing the same behavior. Will look into it and get back to you.