topic Re: Fusion not working when connected to Home Network in Fusion Support Forum

Fusion not working when connected to Home Network

martin.schweinzger2MA2B — Thu, 04 Apr 2024 07:09:52 GMT

Hello,

I am currently having trouble using Fusion when I am connected to my home network. It takes ~5-10min to even start and when it is finally loaded everything that involves the cloud (like saving a file, exporting a stl...) freezes the program and takes minutes until it is available again (also the actions fail most of the time). I tested using Fusion connected to the hotspot of my phone and everything works fine. I am not sure what is causing this problem since I haven't changed anything in my network and it worked fine until a few weeks ago.
Does anyone know what might be the reason for this problem. Are there some settings on the network or Laptop (16" Intel Macbook Pro) that i have to check?

I would appreciate any help

Re: Fusion not working when connected to Home Network

Phil.E — Thu, 04 Apr 2024 17:51:18 GMT

Thanks for posting.

Can you please try the Fusion Service Utility, network diagnostic test?
https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Overview-of-Fusion-360-Safe-Mode.html

Let me know what it finds, glad to help.

Re: Fusion not working when connected to Home Network

martin.schweinzger2MA2B — Thu, 04 Apr 2024 19:11:58 GMT

I just tried the network test and found that there apparently is something wrong

I went to the website linked on "learn more" and added all the required domains listed into the network settings, but it doesn't seem to change anything
Also I tried the linked proxy detector and got the following result:

It says that I do not use proxy, so I am confused what this now means, since I am not that educated on networking stuff

Re: Fusion not working when connected to Home Network

Phil.E — Fri, 05 Apr 2024 15:13:56 GMT

Thanks for checking.

If you could please do the following:

1. Start Fusion

2. Wait the 5-10 minutes

3. Gather diagnostic logs

4. Send to me in a PM or to phil dot eichmiller at autodesk dot com

Re: Fusion not working when connected to Home Network

Phil.E — Mon, 22 Apr 2024 17:45:26 GMT

Thanks for the logs. Sorry I was unable to return to this post until today.

I've sent this to our developers for further analysis. I do see some unexpected entries in your logs, but the results are known errors. We just have to figure out why it's happening like this for you.

Re: Fusion not working when connected to Home Network

Phil.E — Wed, 24 Apr 2024 14:25:32 GMT

The logs show a low performance network connection. Can you please try speedtest.net and let me know the results?

Re: Fusion not working when connected to Home Network

mykhailo_mushynskyi — Wed, 08 May 2024 17:49:10 GMT

Hello Martin,
Thank you for reporting the issue.

From the logs you have sent, it looks like you have problems resolving web addresses of our services. It might be a problem with outdated DNS cache from your internet provider.

I suggest temporarily switching a DNS server (instruction for macOS) and see if it helps. You can use any public DNS you prefer. Some of the popular solutions are Google Public DNS and CloudFlare DNS Resolver.

Important: If you have other DNS servers already listed in Network settings, make sure to back up their addresses as you might want to switch back to them later.