topic Fusion not responding in Fusion Support Forum

Fusion not responding

Anonymous — Tue, 23 Jan 2018 01:48:55 GMT

Whenever I try to open Fusion 360, nothing loads. Not my work-space, tool bars, project bar, not my anything loads. Fusion 360 is super important to me and I work on it almost every night. The client doesn't say "not responding" but shows all the characteristics of being unresponsive. I have no idea what's causing this issue and I have already uninstalled and reinstalled it. Please do help, I don't want to fall behind schedule in my projects!

Re: Fusion not responding

ahreum.ryu — Tue, 23 Jan 2018 02:45:59 GMT

Hi @Anonymous,

I'm sorry you are experiencing this issue. Could you share your log file? Here is how to get it.

Could you delete "Login XML file"? Please Remove the LoginState.xml file and Restart Fusion 360:

Mac OS

1. (Close Fusion 360) In Terminal, type the below command and press enter
open ~/library/
2. In the Subsequent Finder window (Macintosh HD > Users > %Profile% > Library), browse to
~/Library/Application Support/Autodesk/Web Services
3. In the Web Services Directory, locate the file LoginState.xml
4. Right click on LoginState.xml and select Move to Trash
5. Restart Fusion 360

Windows

1. (Close Fusion 360) In windows explorer browse to %localappdata%\autodesk\web services
2. In the Web Services directory, right lick on the LoginState.xml file and select delete
3. Restart Fusion 360

When uninstalling, Have you done with a clean uninstallation program?

Have you tried launching Fusion 360 with Administration permission? (Right-click on the Fusion 360 launch icon and "Run as Administrator")

Does it happen all of sudden? Are you on a specific network?

I look forward to your reply

Many thanks,

Ahreum.

Re: Fusion not responding

Anonymous — Wed, 24 Jan 2018 01:39:53 GMT

I found the logs and have deleted the mentioned file. My fusion 360 still won't work in spite of having deleted the LoginState.xml.

Re: Fusion not responding

ahreum.ryu — Wed, 24 Jan 2018 05:18:20 GMT

Hi @Anonymous,

I'm sorry to hear that.

Could you share your log file? "ahreum.ryu@autodesk.com"

you can still manually collect the log files in Explorer or Finder. See each section below for the directories that you will find the log files in.

Installation Log Files (for install or update errors):

Windows:

C:\Users\***\Appdata\Local\Autodesk\autodesk.webdeploy.streamer.log

macOS:

Macintosh HD>Users>***>Library>Logs>autodesk.webdeploy.streamer.log

Application Log Files (for issues launching or operating Fusion 360):

Windows:

C:\Users\***\Appdata\Local\Autodesk\Autodesk Fusion 360\<ID>\logs ... (look for all *.log files)
C:\Users\***\Appdata\Local\Autodesk\Autodesk Fusion 360\logs ... (look for all *.log files - logs here when login is unsuccessful)

macOS:

Macintosh HD>Users>***>Library>Application Support>Autodesk>Autodesk Fusion 360>"Custom ID">logs ... (look for all *.log files)

Web Services Log File (for issues connecting to Autodesk servers)

Windows:

C:\Users\***\AppData\Local\Autodesk\WebServices ... (look for all *log files)

macOS:

Macintosh HD>Users>***>Library>Application Support>Autodesk>Web Services>Log ... (look for all *.log files)

I look forward to your reply

Many thanks,

Ahreum.

Re: Fusion not responding

Anonymous — Thu, 25 Jan 2018 02:09:25 GMT

I have e-mailed you all the logs

Re: Fusion not responding

ahreum.ryu — Thu, 25 Jan 2018 03:38:19 GMT

Hi @Anonymous,

Thank you for sharing it.

Installation error

Your version is 2.0.3706 and In the log file, there are many [Win error 5] due to the AntiVirus program.

You should update Fusion 360 by up to date. Please follow this steps

1. Disable AV program and

2. Clean uninstall (If you can't use the clean uninstallation program, please take a look at this article.

3. Fusion 360 install (Install it with Right-Click on the *.exe as "Run as Administrator")

4. Configure AV program

5. Fusion launch (Right-click on the Fusion 360 launch icon and "Run as Administrator")

Network Error

2018-01-09T14:41:39.722Z [Fusion360:11008, 12004] [AdWebServices.OAuth2.Refresher WARN] a21ba95bec91.1.JWT.data:read%20data:write%20data:create%20data:search%20user-profile:read%20account:read%20account:write: Failed to refresh OAuth2 token. Will retry token refresh after 1m. NetworkError code: 3 Http status code: 0 Http reason phrase: Ads reason phrase: OAuth error: No error Http error: 0. Network error: 3 Host developer.api.autodesk.com not found (possibly no internet connection)

Have you set the proxy server setting? https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Network-Configuration-for-Fusion-360.html

It would be related to your Antivirus program so please disable and configure it and then could you try again?

20171108T232259 E 1510201378128 1510201378323 POST https://ssl.google-analytics.com/collect 42 Callback aborted
20171108T232259 E GAThread::sendReport failed to send this record

Are you able to open the preferences option? I had resolved it after turning off the option. However, I'm not sure whether this issue is related to it.

Are you able to access this website? https://ssl.google-analytics.com/

Please let me know whether it works after following the steps.

I look forward to your reply.

Many thanks,

Ahreum.