topic Re: Fusion 360 won't save in Fusion Support Forum

Fusion 360 won't save

joke — Wed, 14 Feb 2018 15:29:43 GMT

Hello,

I have the following problem.

Lately I installed Fusion 360 on new computer Windows 10 (Usually I work on Mac). Without looking too much I have start drawing. After two days of drawing I decided to save the file and realized:

1. The data panel in grey and it's not accessible.

2. When I click the "Working online" button to turn it of it freeze there without doing anything.

3. The save icon is gray and it's not accessible.

4. When I try to export I see message Receiving data ... and nothing is happening.

5. I've tried to make force recovery file Cntr + Shift + S but the file is not located in the appData folder.

I'm looking for solution to save the file manually somewhere locally so I could deal with the issue.

Re: Fusion 360 won't save

jhackney1972 — Wed, 14 Feb 2018 15:56:53 GMT

It sounds like you are not logged in or you are logged in with an invalid Autodesk account.

Re: Fusion 360 won't save

James.Youmatz — Wed, 14 Feb 2018 16:21:46 GMT

Hi @joke,

Welcome to the Fusion 360 Community!

Do you mind creating a Screencast showing what you are seeing? Obviously we do not want you to lose any progress you have made so far. I would be curious to see what might be going on. Are any of the share functionalities available from the File menu?

Also, if you right-click the top-level component, can you Save Copy As successfully?

Thanks,

Re: Fusion 360 won't save

joke — Wed, 14 Feb 2018 17:26:45 GMT

Hello @James.Youmatz,

Thank you for your fast response. As @jhackney1972 said I'm pretty sure I have issue with my account. I haven't used it for a while and when I opened it the license was expired, I renew it and continued. I believe I had to restart the app first.

You could see the screencast below:

http://autode.sk/2EDSt6y

Thank you in advance.

Re: Fusion 360 won't save

joke — Thu, 15 Feb 2018 21:01:34 GMT

Any ideas?

Re: Fusion 360 won't save

James.Youmatz — Thu, 15 Feb 2018 21:07:16 GMT

Hi @joke,

My apologies. I'm a bit confused - I thought you said after a restart of Fusion, everything was behaving as expected. Is this not the case? Is everything working as you demonstrated in your screencast?

If so - if you go to the Help menu and select About, do you see anything next to Active Plan?

Thanks,

Re: Fusion 360 won't save

joke — Thu, 15 Feb 2018 22:37:12 GMT

Hello James,

I apologies. Maybe I didn't express myself clearly. I meant that I think I have issue with the account but I'm afraid of closing Fusion because I'm not sure what will happen with the unsaved project.

I still have the issue. Next to Active plan says: Fusion 360 Ultimate, Startup. Expires February 12, 2019.

Thank you.

Re: Fusion 360 won't save

James.Youmatz — Fri, 16 Feb 2018 14:54:53 GMT

Hi @joke,

Okay, at this point, why don't we schedule a remote desktop session then so that we can go over this together and hopefully extract the file and then resolve the issue.

Feel free to email me at james.youmatz@autodesk.com to set something up.

Thanks,

Re: Fusion 360 won't save

James.Youmatz — Fri, 16 Feb 2018 16:03:08 GMT

We were able to solve this by checking his crash recovery folders. To do this - we forced a crash recovery file on the Untitled documents that could not be saved by hitting CTRL (CMD) + Shift + S. Then, we followed the instructions in this link here to locate the crash recovery files. They were named as filename.backup so we removed the .backup extension and added a .f3d extension and moved the files. Then, restarted Fusion 360 and successfully opened and saved these files.

Thanks,

Re: Fusion 360 won't save

Anonymous — Fri, 25 Oct 2019 01:10:15 GMT

I am have the same issue with saving my file as a stl and I will not save at all please help me out

Re: Fusion 360 won't save

Anonymous — Thu, 04 Feb 2021 18:53:19 GMT

I've tried crash test method, did not crash on a Mac using any combination of keys used. I have the small business version, is it no longer authorized or ??

Re: Fusion 360 won't save

wyatt.biren — Thu, 22 Sep 2022 17:11:45 GMT

Yo our class is not saving it will pop up like it is saving and then just disappear out of our classroom folders our files just sit in pending when we close fusion and our computers and restart our class needs help. One persons one file from like 2 weeks ago saved and that was it.

Re: Fusion 360 won't save

TheCADWhisperer — Fri, 23 Sep 2022 06:05:21 GMT

@wyatt.biren

You should have started a new discussion thread for this issue.

Can you ask your instructor to join this discussion?

Re: Fusion 360 won't save

neaveaJJLMS — Sat, 08 Feb 2025 09:34:02 GMT

Thanks i had the same problem but that solved it