topic Re: Performance Problems on new HP laptop in Fusion Support Forum

Performance Problems on new HP laptop

Anonymous — Mon, 05 Mar 2018 17:10:41 GMT

I just purchased a new HP Spectre x360 on Saturday and Fusion is running horrible on it. When in a sketch for a new component or editing a old sketch, it constantly freezes up for 10 sec. I was running it on a 5 year old laptop with half the power and it ran fine. I purchased the new one because my old one would over heat and shut down.

Does anyone have any suggestions?

Thank you.

Re: Performance Problems on new HP laptop

kate.raskauskas — Mon, 05 Mar 2018 18:21:14 GMT

Hi @Anonymous,

I'm sorry to hear that you're having freezing/lagging problems with your new computer! Can you please post a screenshot of your graphics diagnostic window? Sometimes new computers aren't set up with the latest driver for a given graphics card, so a computer made in 2017 could be running a graphics driver from 2015. There are also some graphics cards that don't play well with Fusion 360.

Also, do you mind answering a few more questions to narrow down what's happening?

Is this happening only in sketches, or when editing 3D bodies as well?
Does this happen only in new designs (even brand new, blank ones), only in old ones, or in every design?
Are you using a space mouse?
Do you see any improvement in performance if you switch to offline mode?
Do you see any improvement in performance if Fusion 360 is the only application running?
Are dialog boxes coming up as expected, are those lagging/freezing as well, or are they black/blank?

Re: Performance Problems on new HP laptop

paul.clauss — Mon, 05 Mar 2018 18:22:21 GMT

Hi @Anonymous

Thanks for posting! New computers can often come with old versions of graphics drivers - the performance issues you are experiencing may be due to out-of-date graphics drivers. Please ensure you are using the most recently available drivers for your system.

I also wonder if your settings in Fusion are causing this issue. Does performance improve if you limit effects for performance?

I hope this helps! Please let me know if you continue to experience problems - I am happy to assist.

Re: Performance Problems on new HP laptop

aaronkcap — Mon, 05 Mar 2018 18:23:17 GMT

A few ideas come to mind

Try updating the drivers on the laptop

Go to task manager and see how much of your system is being used with out fusion open as oem computers tend to have a lot of bloatware

check your specs vs the minimum specs for fusion while you have all the background processes running, so at least 3 gigs of available ram

check thermals to see if components are being throttled because of temps

Re: Performance Problems on new HP laptop

Anonymous — Mon, 05 Mar 2018 20:18:33 GMT

Here is a screen shot and the answers to your questions.

1.) It happens no matter what I am doing but seems more prevalent in sketches.

2.) Every design

3.) No

4.) I do not

5.) No

6.) They freeze as well and then come up.

Re: Performance Problems on new HP laptop

Anonymous — Mon, 05 Mar 2018 20:23:41 GMT

@paul.clauss,

Thank you for your response. I did update the graphics driver and changed the performance settings in Windows. Same results.

Re: Performance Problems on new HP laptop

Anonymous — Mon, 05 Mar 2018 20:27:20 GMT

@aaronkcap,

Thank you for your suggestions. My current specs are 526 GB SSD, 16 GB Ram, Intel i7 gen 8, Nvidia Gforce MX150 Discrete graphics card. It is way above the recommend specs for fusion. I downloaded and installed up to date drivers for my graphics card as well.

Re: Performance Problems on new HP laptop

paul.clauss — Mon, 05 Mar 2018 21:06:04 GMT

Hi @Anonymous

Thanks for posting! I would be curious to see if:

turning off any anti-virus/firewall software present on your computer, and,
performing a clean uninstall and reinstalling Fusion,

help to improve performance. I've also sent you a direct message with some further troubleshooting ideas - I hope this helps! Please let me know if you continue to see problems.

Re: Performance Problems on new HP laptop

paul.clauss — Mon, 05 Mar 2018 21:30:18 GMT

Hi @Anonymous

One other thing that could be causing these performance issues could be a rogue process interfering with Fusion 360. Does performance improve if you start up Windows in safe mode and launch Fusion?

If you continue to experience problems, please record a screencast illustrating the hangs you are seeing and attach your diagnostic log files to this forum thread - I am happy to have a look.

Re: Performance Problems on new HP laptop

Anonymous — Mon, 05 Mar 2018 22:35:55 GMT

I had to install Solidworks on a number of HP machines recently and after the first one did not perform well I removed all the HP programs in the Windows remove programs list and performance improved significantly.

Another indicator was that after I had installed the team viewer app their IT company uses on a fresh HP machine, the processor was maxed out at 100% for hours, once the HP programs were removed it never happened again.

Re: Performance Problems on new HP laptop

Anonymous — Tue, 06 Mar 2018 00:56:40 GMT

@Anonymous, how do you remove those programs?

Re: Performance Problems on new HP laptop

Anonymous — Tue, 06 Mar 2018 07:58:57 GMT

Hi Chris, I used the standard remove programs Windows function that is found in the control panel under programs and features.

If you have not put too much time into setting up the machine I would do a complete reset of Windows and remove everything. I did this on my HP mini and it cleaned out all the HP and Intel garbage, the machine runs like a dream.

I wanted to add that I have just remembered running Solidworks on a Dell with the same graphics card that your machine has, the program ran fine when I tested the machine with a 500 component assembly.

Re: Performance Problems on new HP laptop

tatilavie — Sat, 17 Nov 2018 18:08:43 GMT

Hello! Im new to Fusion 360, im starting a course in Udemy, and have a brand new x360 HP Spectre. This is the first thing that appears to me when i run for the first time in my life (even in this pc) the Fusion 360.

Can i solve it updating anything? How do i do that?

Thanks a lot

Re: Performance Problems on new HP laptop

paul.clauss — Mon, 19 Nov 2018 16:06:06 GMT

Hi @tatilavie

Thanks for posting. I would recommend working through the tips in this article, along with checking for a driver update for your graphics card. Most card manufacturers have a driver downloads page on their websites, and you can find out which hardware you are using in the graphics diagnostic window of Fusion.

Re: Performance Problems on new HP laptop

Lepard007 — Thu, 22 Nov 2018 10:29:52 GMT

Today I bought a new spectre from Harvey Norman supposed to have the best graphics and everything else to handle all possible gaming programs and design programs I can't even open Fusion 360!!

This should not happen, can anyone advise why the latest and greatest technology doesn't function?

Re: Performance Problems on new HP laptop

paul.clauss — Sun, 25 Nov 2018 16:22:14 GMT

Hi @Lepard007

Thanks for posting. There are a number of reasons you may not be able to launch Fusion on your new laptop.

Is Fusion installed on an Admin account?
What behavior is occurring when you attempt to launch Fusion? Do you receive error messages, or is there no response?
- If error messages, please provide a screenshot.
- If no response, try opening Task Manager and ending any "fusion360.exe" and "fusionlauncher.exe" processes.

New systems often come with out-of-date graphics drivers installed and it may be worth checking that you are using the most recent version and updating if not.

This could also be an issue with network connectivity, so please check your antivirus/firewall softwares against the articles in our guide on network configuration.

I hope this helps! Please let us know if you have any questions.