topic Re: Cannot open assembly in Fusion Support Forum

Cannot open assembly & cannot open drawing of part - blue swirl

Anonymous — Mon, 19 Mar 2018 13:57:50 GMT

Hi,

A drawing of a part won't open. The icon in the data folder shows a blue swirl (constantly swirling). Is there anyway we can open this drawing?

A similar issue is observed with an assembly file. The icon in the data folder shows a blue swirl (constantly swirling). Is there anyway we can open this assembly file?

Thank you

Siddarth

Re: Cannot open assembly & cannot open drawing of part - blue swirl

paul.clauss — Mon, 19 Mar 2018 19:20:54 GMT

Hi @Anonymous

Thanks for posting! It looks like you are experiencing some problems when attempting to access some of your designs in Fusion 360.

Does the most recent version of the design shown in a web browser match the version shown in your Fusion data panel? It sounds like an upload may be stuck, which could be the cause of this problem. Please ensure the most recent version of the design is shown in A360 and your Data Panel and then clear your upload queue using the procedure below:

1. Close Fusion 360

2. Browse to:

Mac
Macintosh HD > Users > *** > Library > Application Support > Autodesk > Autodesk Fusion 360 > *** > W.Login

Windows
C:\Users\***\AppData\Local\Autodesk\Autodesk Fusion 360\***\W.Login\

2. Copy the entire Q directory and the UploadQueuedFileList.xml to a different directory for safe keeping.

3. Delete the Q directory and the UploadQueuedFileList.xml

4. Delete the jobs.json and the jobs.json.lck files located in:

Mac
Macintosh HD > Users > *** > Library > Application Support > Autodesk > Autodesk Fusion 360 > *** > P.Login

Windows
C:\Users\***\AppData\Local\Autodesk\Autodesk Fusion 360\***\P.Login

5. Restart Fusion 360

I hope this helps! Please let me know if you continue to experience any problems. If you do, please provide the name of the stuck files and your diagnostic log files - I am happy to have a look.

Re: Cannot open assembly

Anonymous — Tue, 20 Mar 2018 11:25:21 GMT

Hi,

There is no Q directory, there is only an F directory. Any solution to this?

Thank you
Siddarth

Re: Cannot open assembly

James.Youmatz — Tue, 20 Mar 2018 13:09:28 GMT

Hi @Anonymous,

Thanks for posting. That is certainly a bit strange. Do you mind posting your diagnostic log files that Paul mentioned? These should give us a better understanding of what might be happening.

Thanks,

Re: Cannot open assembly

Anonymous — Tue, 20 Mar 2018 14:01:21 GMT

Hi James,

Here is zipped diagnostics file. This is quite a critical issue and we've
had to halt work now for nearly 5 days. Could we ring you over the phone to
fasten this process?

Thank you
Siddarth

Re: Cannot open assembly

paul.clauss — Tue, 20 Mar 2018 15:16:35 GMT

Hi @Anonymous

Thanks for replying! It looks like the diagnostic logs were not attached - would you mind ensuring they are attached to this forum thread? We'll have a look and escalate for a call as necessary after seeing the logs.

We look forward to hearing from you.

Re: Cannot open assembly

Anonymous — Tue, 20 Mar 2018 15:27:32 GMT

Hi,

Re attached them.

Thank you
Siddarth

Re: Cannot open assembly

paul.clauss — Tue, 20 Mar 2018 16:34:30 GMT

Hi @Anonymous

Thanks for sending the logs over! I had a look and they did not show much other than some network connection errors - have you only been seeing problems with the one particular assembly and drawing, or have all files been having problems?

NOTE: FUSION IS CURRENTLY EXPERIENCING A CLOUD OUTAGE AND IS IN OFFLINE MODE - PLEASE WAIT UNTIL THIS OUTAGE IS RESOLVED TO CONTINUE TROUBLESHOOTING THIS BEHAVIOR. YOU CAN KEEP AN EYE ON THE OUTAGE STATUS AT THIS LINK - WE APOLOGIZE FOR ANY INCONVENIENCES THIS MAY CAUSE.

When the outage is resolved, please work through the suggestions below:

If all the files have been having problems, I think this could be an issue with your network configuration. You can check your connection against our recommended settings at this link.

If only selected designs and drawings are having problems, I wonder if you could download a new copy of the drawing file from A360. This should package the drawing and design into an F3Z file that could be uploaded as a new copy of the file to your Data Panel.

If you can back up the file by downloading it from the web browser (and the back up appears to be the correct version), I would also recommend performing a clean uninstall and reinstalling Fusion. This should reset the local cache - it is very strange that you do not see the Q-directory.

I hope this helps! If you continue to see problems, please let me know and we will continue troubleshooting and find time for a call.

Re: Cannot open assembly

Anonymous — Tue, 20 Mar 2018 16:39:21 GMT

Hi, we've done all those suggestions unfortunately no luck. When are you
free for a call?

Re: Cannot open assembly

paul.clauss — Tue, 20 Mar 2018 16:42:43 GMT

Hi @Anonymous

Thanks for the response! I've escalated your case and will send you an email through the case to get a number to call.