topic Re: 3d model web viewer not loading in Fusion Support Forum

3d model web viewer not loading

tedbradley314 — Mon, 22 Apr 2024 02:07:44 GMT

https://a360.co/3w4SQ6H

loading wheel just spins and model never displays.

all of my other models load just fine in the web viewer.

here's another few that also do not load

https://a360.co/3w03f3C

https://a360.co/4b3g6Rw

Re: 3d model web viewer not loading

tedbradley314 — Sun, 21 Apr 2024 06:00:03 GMT

[deleted reply]

Re: 3d model web viewer not loading

RajkumarIlanchelian — Sun, 21 Apr 2024 18:41:18 GMT

@tedbradley314

Using your link I can confirm that I cannot see it in the LMV (large model viewer). However if I download the file and re-upload into Fusion the viewable are present.

Can you please do a couple of things:

1. Can you confirm what version of Fusion you are on right now? (2.0.18961 is the latest version that you should be on)
2. On the latest build if you save the file again (just make a small edit), does that help?

Re: 3d model web viewer not loading

tedbradley314 — Mon, 22 Apr 2024 02:17:14 GMT

Hi Rajkumar,

I was using

Fusion 2.0.18950 arm64 [Native].

Per your instruction, I updated to the latest

Fusion 2.0.18961 arm64 [Native].

I then made a small change to each file.

2/3 of the files started showing properly.

I made a second small change to the file that was not showing.

Now 3/3 files are showing properly.

Thank you for your help.
Ted

Re: 3d model web viewer not loading

TrippyLighting — Mon, 22 Apr 2024 11:30:26 GMT

@RajkumarIlanchelian I have experienced this with some models as well, but I've not been able to determine a pattern of why this happens. This isn't a recent problem. It has happened across different versions of Fusion for quite a while.

It does seem to happen more often when I use imported models I receive from vendors.

Re: 3d model web viewer not loading

tedbradley314 — Wed, 22 May 2024 22:44:40 GMT

This is happening again.

Making a small edit is not working. Nor is quitting fusion and reloading. Nor is copying the file and saving a new version.

https://a360.co/3WRMbaP

See video below.

I'm using:

Fusion 2.0.19215 arm64 [Native]
Active Plan: Subscription
macOS 14.3 (23D56) on MacBookPro18,2

(view in My Videos)

Re: 3d model web viewer not loading

tedbradley314 — Wed, 22 May 2024 22:47:28 GMT

UPDATE: Urgent

Actually it appears that the 3D model viewer for every product on my website are down. That's not good. I can't sell without these.

Re: 3d model web viewer not loading

RajkumarIlanchelian — Thu, 23 May 2024 01:07:16 GMT

@NicolasXu Can you see why the link is not able to generate LMV?

Re: 3d model web viewer not loading

tedbradley314 — Thu, 23 May 2024 05:42:46 GMT

Thank you for your response. This appears to have been a temporary outage. All of my 3D models are working again.