error message after updating

cdthawes — Sun, 21 Apr 2024 09:20:08 GMT

Hi all

I recently updated my personal use Fusion 360 program, and the attached image shows the error message that comes up when i try to open fusion.

what can i do to fix this

Re: error message after updating

RajkumarIlanchelian — Sun, 21 Apr 2024 18:45:25 GMT

@cdthawes Our apologies for the experience. Was there a recent windows update that happened on this machine? We have some reports that we did find that windows update caused this issue for Fusion. Either way can you please try the below?

1. Close Fusion and ensure that no exe is running in the task manager
2. Restart your machine at this time
3. Go to add/remove programs
4. Select Autodesk Fusion - MODIFY
This will launch the Fusion service utility
5. Run the Repair Fusion command

This should fix the issue you are having. If this does not work please go back to the service utility and run the gather system info. This will generate two zip files. We will need the Fusiondiagnosticslogs.Zip

topic error message after updating in Fusion Support Forum

error message after updating

Re: error message after updating