topic Fusion Graphics Issue with Nvidia 980M in Fusion Support Forum

Fusion Graphics Issue with Nvidia 980M

timWNK2X — Thu, 07 Jun 2018 23:24:05 GMT

I am having the darndest time getting fusion to run on my laptop with an nvidia 980m graphics card. I have tried several of the steps mentioned regarding the issues with dual graphics cards with no success at all. Fusion will boot up but the Fusion 360 watermark remains on my screen until I minimize the window, the view cube does not appear at all, and when trying to sketch or open an existing file nothing appear on the screen but the UI. I am attaching a screenshot of Fusion after loading. If anyone has any clue how to fix this I will be truly grateful.

Tim

Re: Fusion Graphics Issue with Nvidia 980M

masa.minohara — Fri, 08 Jun 2018 04:56:07 GMT

Hi @timWNK2X,

I am sorry to hear about the issue. It sounds like you are experiencing a similar issue to the one reported here: https://forums.autodesk.com/t5/fusion-360-support/viewport-not-working-just-shows-logo/m-p/8054387#M28372

Could you try the suggestions and answer to the questions Paul is asking in that page so we can troubleshoot further?

Please let me know if you have any questions.

Re: Fusion Graphics Issue with Nvidia 980M

timWNK2X — Fri, 08 Jun 2018 11:12:22 GMT

Here is everything you asked for. I am not running external monitors, and I have uninstalled the drivers multiple times as well as restoring the computer completely.

Tim

Re: Fusion Graphics Issue with Nvidia 980M

masa.minohara — Mon, 11 Jun 2018 07:20:23 GMT

Hi @timWNK2X,

Thank you for the information! Could you try the solution in this article and let me know if that works?

Re: Fusion Graphics Issue with Nvidia 980M

timWNK2X — Mon, 11 Jun 2018 12:46:35 GMT

I do not have either of those programs on this laptop.

Tim

Re: Fusion Graphics Issue with Nvidia 980M

masa.minohara — Tue, 12 Jun 2018 02:09:27 GMT

Hi @timWNK2X,

Sorry about that! I'll check what else could be causing the issue with internal folks and post more information as soon as I have one.

Re: Fusion Graphics Issue with Nvidia 980M

masa.minohara — Wed, 13 Jun 2018 08:18:59 GMT

Hi Tim,

Do you have dual graphics cards? I.e. Intel and Nvidia? If so, could you try running Fusion with the Intel GPU? If that removes the issue, I believe the issue is with the Nvidia card. To do this, right-click the desktop icon for Fusion and select “Run with Graphics Processor”. If you do not see this option (and does have two GPU’s), you can enable it via the Nvidia settings per the link below:

https://forums.geforce.com/default/topic/520731/can-39-t-find-34-run-with-graphics-processor-34-option/

To fix the issue with Nvidia card, you may need to clean uninstall Nvidia drivers using the advanced install options. Please note it may be required to do this in safe mode.

Please let me know if you have any questions.

Re: Fusion Graphics Issue with Nvidia 980M

timWNK2X — Wed, 13 Jun 2018 13:00:00 GMT

Yes, I stated, in the original post, that we have dual graphics cards with the Nvidia 980M. I just completed a clean install in Safe Mode with no change in status. Also, Fusion will run with the Nvidia disabled, but I get the graphics card is not good enough message at the top when Fusion loads.

I know the program can function with the Intel card but that cannot be the final solution. I want to be able to utilize the 980 for more of the graphics intensive operations in Fusion that bog down my other computers. Let me know what else you can come up with.

I appreciate all of your help to this point. I hope we can get this figured out.

Tim

Re: Fusion Graphics Issue with Nvidia 980M

masa.minohara — Thu, 14 Jun 2018 07:24:24 GMT

Hi @timWNK2X,

Thank you for your response. Could you try the following steps to see if that makes a difference? I just learnt that this has worked for some other customers with the same issue.

Open Fusion
Go to Preferences
Change Graphics Driver to be DX9 instead of DX11
Restart Fusion

Re: Fusion Graphics Issue with Nvidia 980M

timWNK2X — Tue, 19 Jun 2018 11:57:20 GMT

That seemed to have done the trick! Thank you for all of your effort in helping to resolve this issue. Are there any plans to completely fix this issue so that those of us experience this problem can actually run DX11?

Tim