topic Re: Fusion 360 Crashes hard in CAM in Fusion Support Forum

Fusion 360 Crashes hard in CAM

jaccostuitje — Wed, 13 Jun 2018 09:53:48 GMT

Hello Team Fusion,

I can't make any toolpaths anymore since Fusion installed an update installed this morning.

Every time I am in CAM, trying to select a tool in a certain strategy, f.i. 2d Pocket, Fusion360 crashes hard.
(I've send a few crash reports)
Alsp when I go to "Manage Tool Library' the effect is the same: instant crash.

I see in a previous thread on these issues that your team advises to:

"To begin troubleshooting, I would start with the suggestions below:

Are you using the most current version of the graphics drivers for your system?
Does this behavior continue to occur after a clean uninstall/reinstall of Fusion?
Please ensure all display scaling is set to 100% on your system.
Try selecting the
Selecting the "Limit effects to optimize performance" option in Graphic Diagnostics.
Remove the xml files in %LOCALAPPDATA%\Fusion 360 CAM\Settings"

My questions are:

* Are you serious that I need to do a uninstall/reinstall for this bug?

* where do I: "ensure all display scaling is set to 100% on your system."?

* where do I: "Remove the xml files in %LOCALAPPDATA%\Fusion 360 CAM\Settings"?

* any other suggestion to solve this before I do all this?

Thank you for any input!

best regards,

Jacco

Here are my settings for Graphics Diagnostics:

[GPU Information]
GPU Device: Intel HD Graphics 3000
GPU RAM: 579 MB (Integrated card)
GPU Driver API: OpenGL

[Graphics Effects Settings]
Use high-resolution graphics: Off
Anti Aliasing: Off
Ambient Occlusion: Off
Object Shadow: Off
Ground Shadow: Off
Ground Reflection: Off
Selection Display Style: Simple
Transparency Effect: Better Performance

[Limit effects to optimize performance]
On

Re: Fusion 360 Crashes hard in CAM

paul.clauss — Wed, 13 Jun 2018 18:57:40 GMT

Hi @jaccostuitje

Thanks for posting! We are sorry to hear that you've been experiencing crashes.

Do you have a link to the thread you are referring to? We saw some issues with crashing while accessing the tool library come up yesterday - I would recommend having a look at this thread for troubleshooting advice.

To answer your questions:

Sometimes errors during updates can occur with Fusion 360 - it is often most efficient to perform a clean uninstall/reinstall to resolve these issues. With a good internet connection, this process usually takes me about 10 minutes.
Display Scaling on Windows (see "Adjust display settings")
Display Scaling on Mac
%LOCALAPPDATA%\Fusion 360 CAM\Settings is a filepath that can be accessed in Windows file explorer. You can type the filepath in exactly as shown - the percentage signs are a shortcut in Windows file explorer.

The issue for the customer in the other thread was a character in the filename - does your filename include any dashes or slashes?

If you continue to see problems, please share the effected file with me, along with your diagnostic log files.

Re: Fusion 360 Crashes hard in CAM

jaccostuitje — Tue, 19 Jun 2018 08:11:37 GMT

Hello Paul,

Thank you so much for your extensive reply! No need to share the affected file or logs, since the new update solved the bug that caused the Tool Library to crash. In the meantime I lifted the relevant Sketches from the Design, created a new Design and made some new Bodies to be able to continue. That worked thankfully.

Your descriptions on how to Reinstall Fusion will be handy in the future, though, so thanks again!

Best regards,

Jacco