topic Re: ATTN: Workaround for Render Gallery not Displaying on Mac in Fusion Support Forum

RESOLVED: Render Gallery not Displaying on Mac

James.Youmatz — Wed, 27 Jun 2018 13:41:07 GMT

Are you experiencing the render gallery not displaying or stuck in a loading screen for Mac OS? We are currently investigating this issue and working hard to get this resolved.

To workaround this - navigate to the URL below to download the completed renders from Fusion 360:

https://rendering-beta.360.autodesk.com/myrenderings

More information can be found in this thread below:

https://forums.autodesk.com/t5/fusion-360-support/rendering-gallery-is-not-responding/m-p/8066344#M28818

Thanks,

Re: ATTN: Workaround for Render Gallery not Displaying on Mac

pawel.potyrala — Thu, 14 Jun 2018 08:50:03 GMT

Another workaround that works to some extent is to switch from Render to Model work space and back.

Best regards,

Re: ATTN: Workaround for Render Gallery not Displaying on Mac

jheinzmann — Sat, 16 Jun 2018 08:00:08 GMT

Its correct that you can download already rendered images thru the web interface.

The more serious problem with this is that I can't render any new images, the 'Render' button is always ghosted. Is there a work around that allows me to start new renderings?

Re: ATTN: Workaround for Render Gallery not Displaying on Mac

darran — Mon, 18 Jun 2018 22:55:16 GMT

Hi James, thanks for posting here. May I suggest that this issue be flagged on https://health.autodesk.com? At the moment there is nothing showing there to indicate the service is degraded – even if it is only affecting Mac users.

Re: ATTN: Workaround for Render Gallery not Displaying on Mac

James.Youmatz — Thu, 21 Jun 2018 20:55:30 GMT

Hi @darran,

I will go ahead and pass this feedback along.

In the meantime, another workaround we have discovered is toggling into offline mode.

Thanks,

Re: ATTN: Workaround for Render Gallery not Displaying on Mac

stephen.m.hill — Fri, 22 Jun 2018 17:00:55 GMT

This issue still seems to be on-going.

Re: ATTN: Workaround for Render Gallery not Displaying on Mac

James.Youmatz — Wed, 27 Jun 2018 13:40:37 GMT

Hi everyone,

This issue should now be resolved.

Thanks,