topic Re: Graphics card error message in Fusion Support Forum

Graphics card error message

Anonymous — Mon, 25 Jun 2018 15:14:06 GMT

I recently installed a 2G nvidia GTX 750 ti to my relatively old computer in order to run Fusion 360. It has been fine, managing to process quite complicated meshes.

However, I have just started getting an error message on Fusion boot up that says: 'The software renderer is being used; it could be due to the graphics card not being powerful enough or its driver is not installed'.

If I dismiss this error Fusion opens but it cannot be used as it cannot process he graphics.

I have updated the drivers.

In PC properties under Device Functions I get a message that says: Windows cannot initialise driver for this (Code 37).

Any thoughts anyone?

Thank you

Re: Graphics card error message

ryan.bales — Mon, 25 Jun 2018 19:47:44 GMT

Hi @Anonymous

The error is in windows? If so you may need to uninstall the older drivers and reinstall during Nvidia's reinstall procedure.

Re: Graphics card error message

Anonymous — Tue, 26 Jun 2018 08:30:47 GMT

Thank you for that Ryan.

Working out where the problem lays is the issue!

I have tried reinstalling the drivers via the Nvidia site. During this process i get a message saying the system is incompatible with the new driver and that it cannot 'find the hardware'. I have tried this several times with both older and latest driver updates. On one occasion it DID upload a driver, but Fusion is still only recognising the 128mb that I presume is the basic motherboard graphics capacity, and not the 2Gb of the Nvidia.

From the fact that it loaded a new drivers ONCE, I can assume that the GTX 750 ti is still supported, and this isn't the issue?

If I re-seat the card Windows says it is looking for a driver for the card when I boot-up. It says it has done this, but in Device Manager I get a Code 37 'Windows cannot initialise the driver for this device'.

The dxdiag tells me there isn't a problem with the card although can't specify the manufacturer etc.

Does this all point to a specific issue that I can address, as not being a tech expert, I am struggling to isolate the problem.

Thank you once again.

Re: Graphics card error message

Stuart-H — Tue, 26 Jun 2018 09:41:03 GMT

Well you have all the info you need

1 the slot in which the graphic sit is K for not working

2 the card is not compatible with your mother board and is not supported by the south bridge

3 the card is not supported by your OS

there is nothing you can do within fusion 360 to sort this out its purely a pc problem

one thought have you tried the card in a different slot or another pc

last resort get a new pc 😳