topic Re: Fusion 360 shuts down my computer in Fusion Support Forum

Fusion 360 shuts down my computer

igor.god — Mon, 16 Jul 2018 19:41:38 GMT

When I use Fusion on my MSI laptop GL62 6QD it shuts down. The temeprature is low - aprox 50*C, cpu utilization 10%, realy easy models (I'm a beginner). It is the only one program with this strange behavior. When I start the computer after that it starts normalny.
I reinstalled Fusion 360 - without better results. On my another PC it works perfectly.

Another strange thing - when I work it's generaly ok (it's enough to move mouse) but when don't use it ( for ex. to calc something) it shuts down my computer. I changend screensaver settings - and of course nothing has changed. Mayby it's fortuity

Re: Fusion 360 shuts down my computer

ryan.bales — Mon, 16 Jul 2018 20:10:40 GMT

Hi @igor.god,

This is most likely an issue with that computer - as evidenced by it working fine on another computer. We'd need to know a lot more information - like if you're getting blue screens or if its just shutting off. And you ought to look into event viewer.

Fusion will not just shut off a computer - something is happen and Fusion, being CAD software is demanding on a system.

Re: Fusion 360 shuts down my computer

igor.god — Mon, 16 Jul 2018 20:19:51 GMT

Its just shutting off. There is no lag or not responding window. One second and screen is black and computer is off. It doesn't matter that laptop is connected to power supply or works on battery.

Where can I find solution?
I instaled the newest grpaphic driver. It's really strange, others programms work fine (games, visula studio, kicad, eagle, etc.)

Re: Fusion 360 shuts down my computer

ryan.bales — Mon, 16 Jul 2018 20:24:59 GMT

Without looking into event viewer we won't know. Since the power is completely off that usually means an over heat or component fault - like ram/hdd/cpu etc. Fusion is going to use more of all of that during normal use. Video games are mostly graphical and don't tend to use much ram - which could be the problem.

Re: Fusion 360 shuts down my computer

igor.god — Mon, 23 Jul 2018 19:01:54 GMT

I don't know how to use event viewer and what I'm looking for. Could you help me which part in event viewer is important?

Re: Fusion 360 shuts down my computer

ryan.bales — Mon, 23 Jul 2018 20:21:09 GMT

For bluescreens(BSOD) or immediate shutoff without the blue screen you need to to Windows Logs and System then search for a red X or ! with an Error around the time it shut off. There should be a general description of why and details/stop code for why the program shut off.

Immediate shut off without warning is usually bad hardware or overheating.

Re: Fusion 360 shuts down my computer

igor.god — Mon, 23 Jul 2018 20:52:41 GMT

I found one with "red X" (Screenshot)
I'll try translate:

System was restarted without clear shut down. Possible cause of error: OS was not responding or failed or ther was unexpected loss of power.

Laptop worked on battery (~75% level), no problem with battery, during powerd from wall nothing is changed.

Re: Fusion 360 shuts down my computer

ryan.bales — Mon, 23 Jul 2018 21:13:28 GMT

That error has the best starting points. I would do some memory testing and maybe boot into recovery and scan for issues with the OS. You can also look for more errors to see if there is another probable cause.

Re: Fusion 360 shuts down my computer

igor.god — Tue, 24 Jul 2018 21:41:10 GMT

I've scanned memory with windows tool, both tests (standard and extended) without any errors.

Re: Fusion 360 shuts down my computer

ryan.bales — Tue, 24 Jul 2018 21:55:58 GMT

Take a look here and here. There isn't much i can offer aside from that. This issue is a windows/computer problem and has nothing to do with Fusion.

Re: Fusion 360 shuts down my computer

igor.god — Thu, 09 Aug 2018 11:25:29 GMT

Hmmm

Inventor Professional 2018 works fine without any issue but Fusion is easier for me....

Re: Fusion 360 shuts down my computer

ryan.bales — Thu, 09 Aug 2018 15:16:04 GMT

Its still a windows/hardware issue. The event log specified a power failure. The only thing that is happening from Fusion is that its using system resources and at some point a component is forcing the shutdown.

Inventor and Fusion use resources slightly different but given enough time I would suggest that the computer will force shutoff if faulty hardware is to blame.

Re: Fusion 360 shuts down my computer

igor.god — Thu, 09 Aug 2018 20:59:14 GMT

I've tested memory - no issue
I made OCCT power supply test, graphic test, cpu test -> all components under maximum load -> stable without problem, max temp 80* (it's a good restults according to quite high temperature in my room and remember that it is laptop)
So why do you thing that this is hardware issue?
Mayby it is a windows problem, but I write here to find a solution, because only Fusion shuts down the computer.

Re: Fusion 360 shuts down my computer

ryan.bales — Thu, 09 Aug 2018 21:15:28 GMT

Based on your logs in event viewer and the error text: "OS was not responding or failed or there was unexpected loss of power."

Fusion doesn't have anything in it to force shutdown a computer. It could hog enough resources to cause overheating, use a bad sector etc. But the hardware and operating system are the only things that will force shutdown a computer. Again this is what Microsoft says about the error in the log: https://support.microsoft.com/en-gb/help/2028504/windows-kernel-event-id-41-error-the-system-has-rebooted-without-clean

The only thing i can recommend to do is Clean uninstall and reinstall Fusion 360 and see if it still happens.

Re: Fusion 360 shuts down my computer

cwciwatch — Fri, 30 Aug 2019 06:15:03 GMT

Mine is doing the exact same thing after running an addin.

Re: Fusion 360 shuts down my computer

cwciwatch — Fri, 30 Aug 2019 06:18:17 GMT

I have the same machine brand and the same problem 1 year old no issues until today. more than sufficient resources. Ran a script that calculates gears,....... the rest is history

Re: Fusion 360 shuts down my computer

ryan.bales — Fri, 30 Aug 2019 14:44:39 GMT

Again, as i said it earlier in this thread. You need to look into the windows logs to see why the computer forcibly shutdown.

Re: Fusion 360 shuts down my computer

cwciwatch — Mon, 09 Sep 2019 01:55:10 GMT

I figured out the problem, it seems to be an MSI issue, the cooling fan for
the GPU is insufficient. I upgraded it and now I have no problems. I set
the fan to run all the time at full speed. The GPU was heating up fast
and the fan couldn't keep up, which caused the machine to just shut off, it
is hard to notice unless you are watching the temps constantly. I had to
modify the fan bracket and used a slightly higher cfm fan, all I could find
was a 4 wire so I pulled the female plugs out of the fan connector and put
them back in the right config. Problem solved. Have been running the
machine with the GPU overclocked and using Fusion, no issues. Be careful
because the larger fans draw more amps, not sure how this will affect the
life of the fan driving circuit.

Re: Fusion 360 shuts down my computer

ryan.bales — Mon, 09 Sep 2019 13:56:56 GMT

Perfect! GPU heat issues are trickier to nail down so this is impressive!

Re: Fusion 360 shuts down my computer

brett3G83J — Tue, 04 Jan 2022 03:13:12 GMT

Im having the same problem, my search for a solution found this thread.. Frustrating that a graphics program doesn't use the GPU .. only the CPU .. which was the reason I bought this MSI Stealth.. After reading your comment about the cooling fan, please be aware that MSI have a governing program called Dragon Centre, where you can increase the RPM of your fans to accommodate cooling for high processing loads. I'm still getting Shutdowns.. I will have to keep searching for a solution and I will say that if AutoDesk made Fusion 360 to use a graphics card rather than the CPU then perhaps no one would have this problem in the first place, mind you Im not a coder so perhaps there is a legit reason for why they chose not to utilise a GPU .... for graphics processing.