topic Re: fusion 360 not responding in Fusion Support Forum

fusion 360 not responding

Anonymous — Sun, 22 Jul 2018 07:25:07 GMT

as i upload the file say reciprocating saw it upload well but as i double click on it every thing got stuck and "not responding" appears on the top and sometimes after double click everything go well but no model is there to see on screen

Re: fusion 360 not responding

ryan.bales — Wed, 25 Jul 2018 17:27:18 GMT

This looks like there are some graphical issues going on. In the bottom photo i do not see the viewcube - which we most certainly should see.

What graphics card does your computer have?

Re: fusion 360 not responding

Anonymous — Fri, 27 Jul 2018 13:44:56 GMT

nvidia GeForce 940MX

Re: fusion 360 not responding

ryan.bales — Fri, 27 Jul 2018 14:07:05 GMT

Are your drivers up to date?

Re: fusion 360 not responding

Anonymous — Fri, 27 Jul 2018 14:17:56 GMT

Yes they are totally updated
And i updated them recently only one week ago

Re: fusion 360 not responding

ryan.bales — Fri, 27 Jul 2018 14:31:35 GMT

Hi @Anonymous,

If this is graphics related we need to check everything:

What is the screen resolution?

Display scaling?
How many monitors? 4K? External?

If so does it work on the laptop screen?

Do any files work and operate fine?

Re: fusion 360 not responding

baribak — Fri, 27 Jul 2018 15:12:02 GMT

Hi,

If this is a Windows 10 system can you check to see if Duet Display is on? If so, turn it off and try launching Fusion.

Regards,

Re: fusion 360 not responding

Anonymous — Fri, 27 Jul 2018 16:30:17 GMT

how to turn it off

i am unable to find any options

Re: fusion 360 not responding

Anonymous — Fri, 27 Jul 2018 16:33:18 GMT

sorry

i confirmed that duet is installed on my system

so this will not fix the problem

Re: fusion 360 not responding

ryan.bales — Fri, 27 Jul 2018 16:33:53 GMT

You'll likely need to uninstall Duet Display. You may be able to end the service in services.msc but i've not seen that tested yet.

Re: fusion 360 not responding

baribak — Fri, 27 Jul 2018 16:41:33 GMT

Hi,

I'm sorry but it's unclear to me if you have it or not. Here's some info from Duet on how to uninstall:

Uninstall Windows

Go to Control Panel > Add or Remove Applications and select Duet Display.
This will ask you to restart your PC to uninstall.
After you reboot, open Control Panel > Add or Remove Applications and confirm that Duet Display as well as Kairos Display are removed from the list.
On some occasions you must uninstall a remaining component of Duet because Windows separated them during the uninstall process. If so, just select the component, uninstall and restart your PC once more.

If Duet is not installed, then try resetting your monitor resolution (if not at 1920x1280), see if Fusion loads, and try going into Preferences and changing the Graphics Driver to DX9.

If Fusion won't load after resetting the monitor try deleting the files NMachineSpecificOptions.xml, NGlobalOptions.xml, and NULastDisplayedLayout.xml. They can be found starting in:

C:\Users\username\AppData\Roaming\Autodesk\Neutron Platform\Options

Then relaunch Fusion.

Regards,

Re: fusion 360 not responding

Anonymous — Fri, 27 Jul 2018 19:46:08 GMT

no such file exist

still unable to use fusion360

i have tried everything u suggested but nothing is working

Re: fusion 360 not responding

Anonymous — Fri, 27 Jul 2018 19:47:35 GMT

Re: fusion 360 not responding

baribak — Fri, 27 Jul 2018 19:56:41 GMT

Hi,

Sorry to hear of the continuing challenges.

Can you try setting the "Size of Apps" to 100%?

Also, can you send us the log files? These can be found in :

C:\Users\username\AppData\Local\Autodesk - streamer.log

C:\Users\username\AppData\Local\Autodesk\Autodesk Fusion 360\logs AppLogFiles

C:\Users\username\AppData\Local\Autodesk\Web Services\logs