topic Re: Fusion 360 freezes after start up in Fusion Support Forum

Fusion 360 freezes after start up

prontsevich — Fri, 27 Jul 2018 10:51:01 GMT

Hello!

I installed Fusion 360 a month ago and everything worked good. But yesterday I found that Fusion 360 freezes after start up. So I click on icon and see starting splash screen after this widows with Fusion 360 opens and sync data. In first 3-5 second everything works , but after app freezes. The app's window looks like on screenshot:

That error report from Windows:Error from Event Viewer

Re: Fusion 360 freezes after start up

kate.raskauskas — Fri, 27 Jul 2018 12:16:53 GMT

Hi @prontsevich,

I'm sorry to hear that Fusion 360 is freezing shortly after opening! After a quick look I didn't see anything in the log files that would point to why this was happening, so can you please also post your installation log file so I can take a look there as well? You can find that in %localappdata%\Autodesk as autodesk.webdeploy.streamer.log. Please let me know if you can't find it.

Two other questions - are you force quitting Fusion 360 or is Windows closing it? And have you tried any troubleshooting steps up to this point? (I don't want to ask you to try something if you already have)

Re: Fusion 360 freezes after start up

prontsevich — Fri, 27 Jul 2018 12:35:14 GMT

I attached the log you asked. I reinstalled several times Fusion 360, tried to run as administrator. Windows doesn't force closing app until you click in any placed of frozen window. Then you'll see message:

Re: Fusion 360 freezes after start up

kate.raskauskas — Fri, 27 Jul 2018 13:30:58 GMT

Thanks for the additional information and for the log file!

Can you please check when your graphics driver was last updated? (You can check this by locating your graphics driver in the control panel under Display Adapters and then right clicking it and selecting Properties. The Driver tab should have the release date of the driver you currently have installed)

Re: Fusion 360 freezes after start up

prontsevich — Fri, 27 Jul 2018 13:39:17 GMT

Re: Fusion 360 freezes after start up

prontsevich — Fri, 27 Jul 2018 14:21:09 GMT

I solved this issue. Fusion 360 conflicts somehow with Duet Display app. I removed Duet Display and everything works.

So how can I make it works with Duet Display too?

Re: Fusion 360 freezes after start up

kate.raskauskas — Fri, 27 Jul 2018 14:46:31 GMT

Great, that's good to know that's what the problem was!

As of right now we don't know of a way to make it work with Duet Display