topic Re: Fusion can't connect to the internet - tried everything in Fusion Support Forum

Fusion can't connect to the internet - tried everything

moritz_schaefleQNA7M — Tue, 07 May 2024 08:43:59 GMT

Hello all,

unfortunately I have for some time now trouble with Fusion and its connection to the internet.

I uninstalled and installed it, reseted Fusion and I am quite confident, that everything should work.

This is the result of the network test:

The mcmaster page can be accessed via browser, so I am having trouble to understand what the problem is here.

No antivirus software should block Fusion. I created the log-files, maybe there is some helpful information in them.

If more information is necessary to identify the problem, I would gladly provide that.

Kind regards

Moritz

Re: Fusion can't connect to the internet - tried everything

RajkumarIlanchelian — Tue, 07 May 2024 12:18:38 GMT

@moritz_schaefleQNA7M Thank you for the logs. We will check this. In the meantime couple of tests for me please.

1. Connect to a different network (your mobile hotspot maybe) and see if you experience the same ? 2. Restart your router and see if that makes a difference.

Re: Fusion can't connect to the internet - tried everything

moritz_schaefleQNA7M — Fri, 17 May 2024 10:07:07 GMT

@RajkumarIlanchelianThank you for your reply.

The two test you suggested unfortunately did not make a difference. The problem persists.

Kind regards

Moritz

Re: Fusion can't connect to the internet - tried everything

evanss801 — Fri, 17 May 2024 10:33:37 GMT

I have this exact same issue and when trying to install the client downloader it says

SSL Failed to verify the server certificate.

I have been through all the help with tech support and they passed me to this forum where I have 2 created threads and no responses.

Re: Fusion can't connect to the internet - tried everything

RajkumarIlanchelian — Fri, 24 May 2024 21:20:13 GMT

@moritz_schaefleQNA7M @evanss801 Pardon my delay to respond. Can you please try the below if you are still experiencing the problem?

1. Close Fusion
2. Go to C:\Users\<USER>\AppData\Local\Autodesk\Identity Services\idservices.db

Can you delete the iservices.db file and then restart Fusion?

Re: Fusion can't connect to the internet - tried everything

moritz_schaefleQNA7M — Mon, 27 May 2024 10:42:45 GMT

@RajkumarIlanchelianThank you very much for your suggestion. Unfortunately, this did not solve the problem and the issue persists.

Kind regards

Moritz

Re: Fusion can't connect to the internet - tried everything

RajkumarIlanchelian — Wed, 29 May 2024 22:17:02 GMT

@moritz_schaefleQNA7M Can you please run another quick test?

On the windows machine create another user and install Fusion on that user account. Does that cause the same problem?

Re: Fusion can't connect to the internet - tried everything

evanss801 — Mon, 03 Jun 2024 08:22:41 GMT

This post may help you!

https://forums.autodesk.com/t5/fusion-support/ssl-certificate-error-when-trying-to-install-fusion-360-updated/td-p/12774890

I managed to get this fixed myself with help from our Local authority IT services by tracing any blocks that happened through the internet filtering service.

https://forums.autodesk.com/t5/fusion-support/ssl-certificate-error-when-trying-to-install-fusion-360-updated/td-p/12774890