topic Re: Fusion 360 crashes when clicking right mouse button in Fusion Support Forum

Fusion 360 crashes when clicking right mouse button

grazvydas — Thu, 23 Aug 2018 06:26:33 GMT

After 08/22 update, Fusion crashes every time when clicking right mouse button on any element: browser, design area, face of part and so on.

Re: Fusion 360 crashes when clicking right mouse button

saito.kh — Thu, 23 Aug 2018 08:05:20 GMT

Hi @grazvydas,

Thank for posting in the community!

Sorry to hear that trouble is happening. At this time I suspect there might be something related to graphics with Fusion. As the quick test, can you please turn on (enable) the Limit effect to optimize performance in the Graphics Diagnostic window - see the below image, and see if this makes differences?

** Please make sure that the graphics driver is up-to-date in the system.

If this does not make any differences, could you perform a clean-uninstall using the automatic cleaner tool if you had not tried this? This link details how to do an automatic clean-uninstall. Then download a fresh installer by selecting Download Free Trial on this web page.

If the issue still persists and you have the Error Report window in this web page, can you share some description about the issue (what operation you did last) and send it to us? It would be helpful to investigate this.

Also, I imagine this happened with each design file - if it happened with a particular design, can you please share a public link to the design and post it in this thread?

Hopefully this helps.

If you have any questions, please let me know and I'm happy to help!

Thanks.

Re: Fusion 360 crashes when clicking right mouse button

grazvydas — Thu, 23 Aug 2018 09:40:13 GMT

Clean-uninstall and and fresh installation fixed the problem. Thanks.

Re: Fusion 360 crashes when clicking right mouse button

saito.kh — Thu, 23 Aug 2018 09:43:33 GMT

Hi @grazvydas,

Thank you for the reply. I'm glad to hear you resolved the issue!

Enjoy Fusion,

Re: Fusion 360 crashes when clicking right mouse button

grazvydas — Tue, 11 Sep 2018 15:30:03 GMT

Unfortunately, every small bug fix which you are releasing and Fusion automatically installs, damage the system and the problem persists. I must to do clean uninstall again and re-install Fusion. It annoys. I will try to extract log files and I will send them for you.

Re: Fusion 360 crashes when clicking right mouse button

saito.kh — Thu, 13 Sep 2018 11:17:50 GMT

Hi @grazvydas,

Thank you for reporting and sharing the log files!

Sorry to hear that trouble still persists. Also I thank you for sending the Error Report for the issue! I would like to discuss this internally with those, and can you please share the system information - such as CPU, memory, graphics card, and OS you are running Fusion? It would be helpful for the further investigation.

If you have any question, please let me know and I'm happy to help.

Thanks.