topic Re: 2D Drawing not opening in Fusion Support Forum

2D Drawing not opening

whittakerdw — Thu, 23 Aug 2018 15:24:09 GMT

I can not make a 2D Drawing. I also cannot access a previous 2D Drawing. I am doing this through a work computer and would like to avoid uninstalling and reinstalling but I do need a solution fairly quickly if possible. Thanks in advance.

Re: 2D Drawing not opening

kate.raskauskas — Thu, 23 Aug 2018 15:30:02 GMT

Hi @whittakerdw,

I'm sorry to hear that! Please try these steps: (You may need to have "show hidden files and folders" enabled to perform the process below. Please refer to How to enable hidden files and folders on Windows for more information.)

Go to the ProgramData folder on your C-drive.
Enter the Autodesk folder.
Delete the FusDoc folder.

The path is:
C:\ProgramData\Autodesk\FusDoc.

Please let me know if you're able to open Drawings after doing that, or if you run into any trouble trying this method!

Re: 2D Drawing not opening

whittakerdw — Thu, 23 Aug 2018 15:34:28 GMT

I am not seeing the Fusdoc or autodesk folder in my C: Drive

Re: 2D Drawing not opening

whittakerdw — Thu, 23 Aug 2018 15:45:22 GMT

This is all I am getting

Re: 2D Drawing not opening

kate.raskauskas — Thu, 23 Aug 2018 16:03:01 GMT

Thanks for the additional information - let me check around to see what info I can find about this. In the meantime, can you check to see what version of Fusion 360 you're running? You can find that in Help > About in Fusion 360. The version should be 2.0.4383 after last night's update.

Re: 2D Drawing not opening

whittakerdw — Thu, 23 Aug 2018 17:01:05 GMT

I am running 2.0.4383

Re: 2D Drawing not opening

Anonymous — Thu, 23 Aug 2018 17:03:20 GMT

I'm having the same issue. Can't create a new drawing or open existing drawings. I get the same error that was shown above and I don't have a Fusdoc folder in my programdata folder either. I am running version 2.0.4383. If I reinstall as the popup dialog says will I lose anything? I will try a full system reboot before uninstalling.

Re: 2D Drawing not opening

whittakerdw — Thu, 23 Aug 2018 17:04:17 GMT

I am not sure if anything will be lost and with this being a work computer I don't want to risk losing anything. I hate you are having the same problem but, in a sense, I am glad to hear I am not the only one having this issue.

Re: 2D Drawing not opening

fenton_webb — Thu, 23 Aug 2018 17:09:26 GMT

Hi all

If you uninstall Fusion and reinstall you will not lose any data...

Why does Drawings fail to start? Most likely it's because some files were left behind by the Update. This can happen if the files were somehow in use when the Update executed (they cannot be removed in this situation)

I recommend in situations where Drawings fails to start up

uninstall Fusion 360
run the Fusion360 cleaner app
reinstall Fusion 360

I hope this solves your issues

Re: 2D Drawing not opening

whittakerdw — Thu, 23 Aug 2018 17:11:22 GMT

If this could be a result from the update is there anyway this could be fixed? With this being a work computer for me I don't know that I am able to uninstall the application.

Re: 2D Drawing not opening

fenton_webb — Thu, 23 Aug 2018 17:14:53 GMT

Really, the best way to solve this is as I explained above.

As it's your work PC, if you are unable to uninstall yourself, then you may have to involve your IT admin.

Re: 2D Drawing not opening

Anonymous — Thu, 23 Aug 2018 17:40:37 GMT

Okay followed all your steps and still having the same issue.

Re: 2D Drawing not opening

fenton_webb — Thu, 23 Aug 2018 18:32:36 GMT

Hi Patrick

can you try copying d3dcompiler_47.dll into the same folder that the program accoreconsole.exe resides please?

Thanks

Fenton

Re: 2D Drawing not opening

Anonymous — Thu, 23 Aug 2018 18:34:02 GMT

I wasn't the one who started this thread so I can't see and option to mark it as resolved. But Fenton was able to remote into my system and get it working. Thanks Fenton

Re: 2D Drawing not opening

whittakerdw — Thu, 23 Aug 2018 18:37:02 GMT

What needs to be done in order to get it working?

Re: 2D Drawing not opening

fenton_webb — Thu, 23 Aug 2018 18:46:24 GMT

Right click your Fusion desktop icon
1. click 'Properties'
2. in 'Properties', click the 'Open File Location' button. This will open Windows Explorer to the base folder of your Fusion launcher folder.
3. Next, go up 2 folder levels
Now in Windows Explorer, enter in the search box "accoreconsole.exe"
1. Right click the resulting AcCoreConsole.exe and click 'Open file Location'. This will open a separate Windows Explorer Window which we will use shortly.
2. Now close the "accoreconsole.exe" search using the 'Close Search' button
3. Next search for (exclude quotes) "d3dcompiler_47.dll"
4. Right click the resulting d3dcompiler_47.dll and click 'Copy'
Finally, in the new Windows Explorer window that was opened at the AcCoreConsole.exe search results (item 2.1) 'Paste' the copied d3dcompiler_47.dll
Now try Fusion Drawings

Re: 2D Drawing not opening

whittakerdw — Thu, 23 Aug 2018 18:48:03 GMT

You are a great individual. Thanks to everyone that helped on this topic. I did what you had said by moving the file locations. It worked! Thank you everyone for your time and hopefully this will help others in the future. Thanks again everyone.

Re: 2D Drawing not opening

whittakerdw — Thu, 23 Aug 2018 18:51:06 GMT

What caused that file to go missing? Or what would have caused drawings to not open?

Re: 2D Drawing not opening

fenton_webb — Thu, 23 Aug 2018 18:57:06 GMT

At this time, we think it maybe caused by Windows Update, are all of you on Windows 7?

I have not tested this, but perhaps a better solution that the one I describe above is to manually install this Microsoft update...

https://support.microsoft.com/en-us/help/4019990/update-for-the-d3dcompiler-47-dll-component-on-windows

Re: 2D Drawing not opening

whittakerdw — Thu, 23 Aug 2018 18:57:02 GMT

I am on Windows 7. Thats interesting that the windows update can have an effect on fusion like that. I have drawings working now and hopefully it wont go down again, but if it does I know what to do now. Thanks.