topic Re: A software problem has caused Fusion 360 to close unexpectedly in Fusion Support Forum

A software problem has caused Fusion 360 to close unexpectedly

Anonymous — Fri, 07 Sep 2018 13:36:08 GMT

My Fusion 360 was working, but yesterday when I tried to load it, the software problem started occurring. I submitted my error report (CER_179000069) but haven't got any response.

I checked other posts, and thought it could be graphics card issue, so I tried to install Fusion 360 in a different computer but with same graphics card. Fusion 360 can load in that computer.

I have all the personalization settings and tool library only in my current PC, really want to bring it back.

Re: A software problem has caused Fusion 360 to close unexpectedly

James.Youmatz — Fri, 07 Sep 2018 13:53:04 GMT

Hi @Anonymous,

Traditionally this is due to a corruption in your offline cache. To fix this:

Close Fusion 360
Open Finder/Windows Explorer and Navigate to:
1. Windows: C:\Users\<username>\AppData\Local\Autodesk\Autodesk Fusion 360\<alphanumeric folder>\W.Login
2. Mac: Macintosh HD > Users > (username) > Library > Application Support > Autodesk > Autodesk Fusion 360 > (alphanumeric folder)> W.Login
Rename W.Login to Backup_W.Login
Relaunch Fusion 360

Does this work?

Thanks,

Re: A software problem has caused Fusion 360 to close unexpectedly

Anonymous — Fri, 07 Sep 2018 14:02:38 GMT

I just tried renamed the W.Login to Backup_W.Login in that folder, the software error problem persists.

I saw the Fusion created another W.Login when I tried to launch it after the renaming.

Re: A software problem has caused Fusion 360 to close unexpectedly

James.Youmatz — Fri, 07 Sep 2018 14:04:31 GMT

Hi @Anonymous,

That is to be expected - the W.Login folder contains your offline cache, upload queue, etc. If you need your offline cache back, delete the newly created W.Login (with Fusion closed), and change the name of the back up one to be W.Login again.

I looked into your CER and it looks like it may be related to an add-in gone bad. Do you have any add-ins that you use for Fusion?

Thanks,

Re: A software problem has caused Fusion 360 to close unexpectedly

Anonymous — Fri, 07 Sep 2018 14:06:50 GMT

I didn't recall I installed any add-in. I only installed the Fusion 360 and used primarily the CAM module.

Should I just re-install it?

Re: A software problem has caused Fusion 360 to close unexpectedly

Anonymous — Fri, 07 Sep 2018 23:56:12 GMT

I tried to reinstall the Fusion 360. It couldn't install properly. I took a screenshot of the error message and attached. I also attached the log file. I Google about the error message, nothing pops up. Can you advise?

Re: A software problem has caused Fusion 360 to close unexpectedly

James.Youmatz — Mon, 10 Sep 2018 13:57:47 GMT

Hi @Anonymous,

Thanks for sharing that. Can you please try to uninstall using our clean uninstall tool here and then reinstalling from here. Do you also run into that error? If so, can you please post your installation log file after the reinstall again.

Thanks,

Re: A software problem has caused Fusion 360 to close unexpectedly

Anonymous — Mon, 10 Sep 2018 14:32:31 GMT

Hi, James, unfortunately, it still doesn't work. I attached the log file.

Re: A software problem has caused Fusion 360 to close unexpectedly

James.Youmatz — Mon, 10 Sep 2018 14:40:06 GMT

Hi @Anonymous,

In the logs I notice an error about your system time. What time zone are you in? Can you please try syncing your clock with internet time, and then reinstalling. Ensure that your time zone, and daylight savings time settings are correct. Does that fix it?

Note those instructions are for Win7. For Win10 - follow this.

Thanks,

Re: A software problem has caused Fusion 360 to close unexpectedly

Anonymous — Mon, 10 Sep 2018 15:54:26 GMT

I tried the sync the time, and restarted the PC, but still the same error. I attached my time settings.

Re: A software problem has caused Fusion 360 to close unexpectedly

James.Youmatz — Mon, 10 Sep 2018 17:11:23 GMT

Hi @Anonymous,

Has anything changed in your Windows configuration? For example, recent Windows update (or a pending one), changed environment variables or path names, anti-virus change, dual video system, etc.

Thanks,

Re: A software problem has caused Fusion 360 to close unexpectedly

Anonymous — Mon, 10 Sep 2018 18:47:17 GMT

Not that I'm aware of, other than a few software. I may have to re-install the OS..

Re: A software problem has caused Fusion 360 to close unexpectedly

Anonymous — Wed, 12 Sep 2018 15:26:38 GMT

I figured out the problem.

It's the corrupted file (the GMT +6 file) in the Autodesk shared folder. I did a disk scan, fix the corrupted file and manually delete the Autodesk folder in the Appdata. Now I successfully reinstalled the Fusion 360.

Re: A software problem has caused Fusion 360 to close unexpectedly

Anonymous — Thu, 17 Oct 2019 03:48:33 GMT

I've been trying to troubleshoot this exact same error message with no luck. I've rebooted, used the fusion cleaner to uninstall and reinstall, synced my time settings, updated every driver I can figure out how to update, tried running it as administrator, turned my firewall off, turned my antivirus off, disabled all my startup programs and still no luck.

CER_206560623, CER_206560714 and a bunch of others...