topic cant accesses my team in Fusion Support Forum

cant accesses my team

sebby2507 — Tue, 14 May 2024 10:31:57 GMT

i cant do anything more then this as it wont let me, even though it knows i have a team

Re: cant accesses my team

rangt — Tue, 14 May 2024 12:31:04 GMT

I'm very sorry you're experiencing this. We are looking into it now.

Re: cant accesses my team

rangt — Tue, 14 May 2024 13:00:42 GMT

Could you post your log files in the event the team needs them?

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/How-to-find-and-share-the-Diagnostic-Log-Files-in-the-Fusion-360-Help-menu.html

https://help.autodesk.com/view/fusion360/ENU/?caas=caas/sfdcarticles/sfdcarticles/How-to-manually-collect-the-log-files-for-Autodesk-Fusion-360.html

Re: cant accesses my team

sebby2507 — Wed, 15 May 2024 05:57:08 GMT

the instructions on how to manual find the logs are to confusing and i cant do it through the app as i cant access the app as what i have screenshotted blocks me

Re: cant accesses my team

rangt — Wed, 15 May 2024 18:10:52 GMT

I'll check into the instructions.

There was another update to Fusion published overnight that is expected to solve your problem. You can uninstall the current Fusion client from your machine and re-install. I hope that gets you running again.

I apologize for all of this. Certainly a full uninstall and re-install is not an easy or friendly solution. We know that and appreciate your patience. We're all working to do better.