topic Re: file error message, mobile app iOS in Fusion Support Forum

file error message, mobile app iOS

maker9876 — Tue, 25 Sep 2018 13:09:48 GMT

When downloading a new design from the cloud (over excellent connection - iOS app)

- first get a message "file has no assets..."

- on trying a second time get "File preview is being generated and will soon be ready. Please try again later."

Must then wait a good minute before am able to try again and successfully load the file.

Don't remember it being like this in the past. Anything I can do to make it all work better?

Re: file error message, mobile app iOS

masa.minohara — Thu, 27 Sep 2018 02:56:03 GMT

Hi @maker9876,

Thank you for posting in the forum! Are you seeing the issue with any designs or is it specific to one design?

Also, did you create the file in Fusion 360 and upload it through the computer, or did you upload it through a mobile device?

I'm not sure if there is a way to make it better at this point, but does it make a difference if you use more stable internet connection?

Re: file error message, mobile app iOS

maker9876 — Thu, 27 Sep 2018 07:50:19 GMT

Hi,

Have tried on 3 different internet connections, all very good.

All files were created in F360 for OSX.

The series of messages above occurred IF THE FILE HAS NEVER BEEN OPENED IN THE MOBILE APP BEFORE.

Once the file has been opened - which is to say that particular version of the file - then it opens "normally" in the mobile app without having to go through the various attempts as highlighted above.

If a new version of the file is created then we are back to square one again!

Re: file error message, mobile app iOS

masa.minohara — Mon, 01 Oct 2018 07:42:36 GMT

Hi @maker9876,

Thank you for your response! I found out that some other customers reported the same issue and the suggestions below seem to have worked. Could you try these to see if they help?

Turn off Data Services

Go into iOS Settings
Select Fusion 360 Mobile App
Toggle off the cellular data or the analytics option.

Clear the cache

Open Fusion 360 Mobile App
Go to your Profile button in the upper left corner
Select Settings
Clear the recent / offline / uploads data

Overwrite the design

Open the design in Fusion 360 Desktop Application
Apply a small change to the design (for instance, show and hide a body)
Save the design as a new version
Test opening the design in Fusion 360 Mobile Application.

If the suggestions above do not resolve the issue:

promote a previous version of the design and retest
uninstall and reinstall Fusion 360 Mobile Application
test opening the design in A360 Mobile Application.

Re: file error message, mobile app iOS

maker9876 — Tue, 02 Oct 2018 09:32:42 GMT

Hi @masa.minohara,

Tried both the cache-clearing with cellular data off and the full reinstallation approaches and neither resolved the problem. Tested using many files rather than just one.

Surely this will be fixed in a future update. 😉

Re: file error message, mobile app iOS

Anonymous — Sun, 03 Feb 2019 15:52:22 GMT

I’m getting this error message all the time. Very annoying...