topic Re: Crash accessing Simulation tab in Fusion Support Forum

Crash accessing Simulation tab

LamanDesigns — Thu, 27 Sep 2018 16:49:35 GMT

Good day,

I am having trouble accessing the simulation tab. As soon as I click on it, it crashes. I have tried it on three computers (all macs) and with different files. It is certainly not specific file related. I found an online guide from a couple of years ago to clear the user setting on the computer and tried that with no results. So I am stuck now on what to do. This started with the latest update which I believe was pushed a few days ago.

Thanks,

Omid

Re: Crash accessing Simulation tab

jodom4 — Thu, 27 Sep 2018 17:29:14 GMT

Hey LamanDesigns,

Sorry for your trouble. Can you attach your diagnostic log files?

Re: Crash accessing Simulation tab

LamanDesigns — Thu, 27 Sep 2018 17:35:03 GMT

File is attached!

Re: Crash accessing Simulation tab

quentin — Thu, 27 Sep 2018 22:51:50 GMT

I am also having this problem. I am on a Windows PC. I have included my log also.

Re: Crash accessing Simulation tab

paul.clauss — Fri, 28 Sep 2018 15:47:51 GMT

Hi @quentin @LamanDesigns

Thanks for posting. I am sorry to hear you've been experiencing this issue.

Looking into your crash reports, I believe the both of you are falling into a known issue, logged internally as FUS-42672. To resolve this issue, you'll need to disable the UI preview in Fusion 360 as shown at this link.

The development team is working out a long-term fix for this and we apologize for any problems it has caused you.

Re: Crash accessing Simulation tab

LamanDesigns — Fri, 28 Sep 2018 18:01:33 GMT

That certainly did the trick. Thank you!