topic Re: Can't log in to Fusion 360 in Fusion Support Forum

Can't log in to Fusion 360

marc.wintermantel — Tue, 02 Oct 2018 12:53:53 GMT

I'm experiencing a problem when trying to log into Fusion 360. I get the following error:

Using the log-in of a friend everything is fine. Therefore I assume it is not related to the installation or my network.

With my credentials I can successfully log into the Autodesk Web-Services (Fusion Drive...). So my account is still active and my login/password should be correct.

Could you please help me....

Regards,

Marc

Re: Can't log in to Fusion 360

James.Youmatz — Tue, 02 Oct 2018 14:04:47 GMT

Hi @marc.wintermantel,

Have you changed your email address any time recently? Also, can you please manually collect your application and web services log files and post them?

If another account works on the same computer/network, then I'm curious what is going on.

Thanks,

Re: Can't log in to Fusion 360

marc.wintermantel — Tue, 02 Oct 2018 16:15:37 GMT

...here are the last diagnostic files I have.

Regards,

Marc

Re: Can't log in to Fusion 360

marc.wintermantel — Tue, 02 Oct 2018 16:23:54 GMT

...actually to be correct in the last post I sent the last logs I could generate out of Fusion when it still was running (but only in offline mode). After that I reinstalled Fusion and since then I'm failing to get into the application completely with the above error message (see screenshot).

Here I now have as well attached the manually collected logs.

Regards,

Marc

Re: Can't log in to Fusion 360

James.Youmatz — Tue, 02 Oct 2018 17:14:25 GMT

Hi @marc.wintermantel,

Thanks for sharing the logs. I can see an issue with your hub I believe. Have you changed your email address or made any account changes lately?

If you log into A360, do you have any issues logging in? If so, can you send a screenshot.

Thanks,

Re: Can't log in to Fusion 360

marc.wintermantel — Tue, 02 Oct 2018 17:30:51 GMT

Hello James,

thank for looking at the logs. No, I don't have any issues logging into A360 or fusion 360 using my web-browser. The only thing not working smoothly there is when I try change online in fusion to a team-hub which a friend of mine invited me into and actually also made me administrator of. Then I get the following error:

However this is probably not related to the initial problem.

Regards,

Marc

Re: Can't log in to Fusion 360

James.Youmatz — Thu, 04 Oct 2018 13:26:06 GMT

Hi @marc.wintermantel,

Sorry for the delay in communications. I have logged this with our A360 and they are working on fixing this.

One thought I had however - the last time you logged into Fusion 360, were you accessing that hub that you are having a problem with? I wonder if Fusion is automatically trying to push you into the hub where your access is not working.

Side note, what is the Hub URL for the team hub you cannot join? I.e. fusionsupport.autodesk360.com

Thanks,

Re: Can't log in to Fusion 360

James.Youmatz — Thu, 04 Oct 2018 14:42:30 GMT

Hi @marc.wintermantel,

Had a good idea to test a theory of mine.

Log into your personal hub in A360 and find a file. Then, select that File and select Open on Desktop which will launch Fusion. It should launch you into your personal hub, which will prove/disprove my theory if this is related to that bad hub.

Edit: Can you also try logging into that Team Hub again that you could not access?I noticed it was suspended and fixed that. Curious if that was the root cause.

Thanks,

Re: Can't log in to Fusion 360

marc.wintermantel — Thu, 04 Oct 2018 19:54:57 GMT

Hello James,

I tried to open a file over the web-portal. Fusion was starting-up, asking for my credentials which I provided. Then again the same error as in my first mail.

Also trying to log into that team hub over the web-portal again produced the same error as above.

Additionally I also tried to log in with my credentials on a friends machine producing the very same results. Therefore I think it can be definitively ruled out that the problem is linked to my installation, my local settings/cache or my network environment.

PS: For other people working with the same team-hub it is performing fine.

Best regards,

Marc

Re: Can't log in to Fusion 360

marc.wintermantel — Tue, 09 Oct 2018 13:02:42 GMT

Hello James,

I'm still unable to log-in. Do you have any proposal how to proceed?

Best regards,

Marc

Re: Can't log in to Fusion 360

James.Youmatz — Wed, 10 Oct 2018 17:42:56 GMT

Hi @marc.wintermantel,

We made some changes on our end that we believe may fix this issue. Can you log into Fusion now successfully? You will need to be re-invited to the "broken" Team Hub as an FYI.

Re: Can't log in to Fusion 360

Anonymous — Wed, 10 Oct 2018 20:43:07 GMT

Hello James,

yes, I'm able to sign-in again 🙂 into my personal hub.

However it is not possible to add me again to the specific team-hub. After inviting me no e-mail is sent out and I'm also not appearing in the list of invited persons for a project. Could this problem be related to the fact that I'm still appearing as the owner of some project in this hub even though I'm not a member?

Best regards,

Marc

PS: And please do not delete these projects in the hub as they contain important data. Reassigning them to the owner of the hub would be fine....

Re: Can't log in to Fusion 360

James.Youmatz — Fri, 12 Oct 2018 13:37:07 GMT

Hi @marc.wintermantel,

Everything should be fixed now for the Team Hub, and you should be able to be invited. Can you please confirm?

Thanks,

Re: Can't log in to Fusion 360

marc.wintermantel — Fri, 12 Oct 2018 19:27:43 GMT

Hello James,

everything works again now. There was even no need to invite me again into the team as magically I was already part of that team.

Thank you very much for your support!

Best regards,

Marc

Re: Can't log in to Fusion 360

rtshsrvnsh — Wed, 25 Dec 2019 17:30:49 GMT

im even facing the same issue.any exact solution of it