topic Re: Data panel not connecting and unable to save files in Fusion Support Forum

Data panel not connecting and unable to save files

aromeroELGPF — Wed, 15 May 2024 22:54:04 GMT

I recently installed Fusion for the first time and have been unable to use it.

I have tried doing fresh installs, restarting my computer and have followed several other solutions on here.

Data panel is stuck here even after leaving it for several hours.

My GPU drivers are up to date as well.

I have attached my log files as well.

Thanks!

Re: Data panel not connecting and unable to save files

RajkumarIlanchelian — Wed, 15 May 2024 22:59:10 GMT

@aromeroELGPF thanks for the log files. While we check it out can you please do the below?

1. Logout
2. Close Fusion
3. Start and log back in

Now try the things called out in this article - https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Data-Panel-is-showing-blank-space.html

Does any of this help?

Re: Data panel not connecting and unable to save files

aromeroELGPF — Wed, 15 May 2024 23:04:45 GMT

Logged out and restarted.

I don't have integrated graphics on my cpu so it can only be my GPU.
I have it set to DX11.
My graphics drivers are up to date.

I'm not sure if theres any other programs I could uninstall either.

Still having the same issue.

Re: Data panel not connecting and unable to save files

aromeroELGPF — Wed, 15 May 2024 23:09:03 GMT

This just came up for me for the first time as well.

Re: Data panel not connecting and unable to save files

RajkumarIlanchelian — Wed, 15 May 2024 23:11:48 GMT

@aromeroELGPF this is something with the local system that Fusion is not able to work with. If you hit the trust anyways, is the data panel loading?

Re: Data panel not connecting and unable to save files

aromeroELGPF — Wed, 15 May 2024 23:13:41 GMT

I hit trust anyways and it still doesnt load.

Re: Data panel not connecting and unable to save files

RajkumarIlanchelian — Wed, 15 May 2024 23:17:44 GMT

@anoop.sukumaran.latha Any information we can get from the log files attached to the original post?

Re: Data panel not connecting and unable to save files

RajkumarIlanchelian — Thu, 16 May 2024 13:21:09 GMT

@aromeroELGPF Can you please try the following.

1. Logout and close Fusion
2. Go to https://login.autodesk360.com/login
3. Login
4. This should ask you to create your team hub
5. Once that process is complete, can you now login to Fusion?

Re: Data panel not connecting and unable to save files

aromeroELGPF — Thu, 16 May 2024 14:46:38 GMT

Yes! Woohoo, The data panel is loading and I can now save files too.

Thank you so much for the help!