topic Re: Monetization Validation Issue with Educational Version of Fusion in Fusion Support Forum

Monetization Validation Issue with Educational Version of Fusion

assiddiq_bourihane — Thu, 16 May 2024 18:47:30 GMT

Hello,

I am experiencing an issue with the educational version of Fusion. Every time I try to generate a dynamic or static simulation , I receive the following error message:

Error: Platform Error.
Cause: Failed to validate monetization.
Action: Please try again later. If the problem persists, click Contact Support, then
1. Click Post-Purchase Support
2. Click Help Using My Software
3. Select Fusion

Re: Monetization Validation Issue with Educational Version of Fusion

henderh — Thu, 16 May 2024 19:18:05 GMT

Hi @assiddiq_bourihane,

This error can occur if the time set on your machine too far out of sync with the internet time.

If so, could you try the following?

Windows:

Start > Settings > Time & Language > Date & time > Set time automatically > On

Mac:

System Preferences > Date & Time > Set time and date automatically > On

If you're still having issues, please attach the diagnostic log files when you see this error and development can investigate.

Help pull-down > Support and Diagnostics > Diagnostic Log Files

Best regards,

Re: Monetization Validation Issue with Educational Version of Fusion

kmccandlessEMVGJ — Sat, 23 Nov 2024 23:36:14 GMT

receiving the same error, however how do I fix it without turning that on, because I live in AZ, and we don't do daylight savings

Re: Monetization Validation Issue with Educational Version of Fusion

henderh — Mon, 25 Nov 2024 16:48:02 GMT

Hi @kmccandlessEMVGJ,

Could you email the log files when this occurs?

Help pull-down > Support and Diagnostics > Diagnostics log files
- Send to: hugh.henderson@autodesk.com

Development would like to investigate this behavior, and we apologize for the inconvenience this is causing.

Thank you,