topic Re: Frequent Crashes in Fusion Support Forum

Frequent Crashes

tfidlerj — Thu, 25 Oct 2018 17:11:10 GMT

Fusion 360 is crashing incredibly regularly for me, it seems to occur when moving elements in the file I'm working on, specifically most of my crashes seem to result from opening the move command, I'll hit 'M' the move / copy window will pop up but the program will hang before the gizmo appears then the crash report window pops up. the other action that seems to cause this semi-regularly is when I click-drag to move the edges of construction planes. This has been happening so much that I save every five minutes now, which means I never lose much work, and to its credit fusion 360 loads incredibly quickly for me, so this situation is at least more manageable than it might be with other software, but still I'd really like to see if there is some reason for this that I can address.

I'm on Windows 10, 64-bit with a Core i5-8400 2.8GHz, 16 gigs of DDR4 RAM and a GTX 1070.

This is happening at least once an hour but often will happen multiple times in an hour.

I would really like to see if someone can point me toward a solution to this problem.

Re: Frequent Crashes

baribak — Thu, 25 Oct 2018 18:14:36 GMT

Hi,

Sorry to hear of your trouble.

My initial thoughts are perhaps this is a video-related issue. To this end:

In Fusion go to Preferences and under the General section change the Graphics to DX9.
Ensure the video driver being used in Windows is the latest. This may be part of a Windows update or available on the manufacturer's website.
If dual video system, try disabling the onboard (usually Intel) graphics.

If you still have issues please send us your log files for further analysis. These can be generated in Fusion by clicking the Help menu (?) then Support & Diagnostics > Diagnostic Log Files.

Hope this helps.

Regards,

Re: Frequent Crashes

tfidlerj — Thu, 25 Oct 2018 18:45:41 GMT

My onboard video has been disabled since I built this computer a few years ago, my nvidia drivers are up to date as of 10/11/18, I'd rather not have to drop down to directx9, i've got gtx1070 and fusion runs like butter, except when it's crashing, never-the-less i'll try the switch, but i'm uploading the requested files as well here. i'll report back if it continues crashing on DX9.