topic Re: Student License expired. Now I can't subscribe to any license in Fusion Support Forum

Student License expired. Now I can't subscribe to any license

mynameisryankellow — Sun, 28 Oct 2018 07:56:26 GMT

Hey,

So at some point, my hobby license switched to student, something that seems pretty common.
I didn't think too much of it, seeing as how I've been a student during the time that I've used Autodesk products.

Unfortunately it seems that student license has expired.
In the about tab on fusion 360 my license is listed as a Fusion 360 Trial, however I cannot create new projects. I get the usage limit exceeded error.

I'm also unable to re-subscribe to the hobbyist license as the option isn't appearing in my application.

I can't contact support because I don't have a license, so my only option is to hope that someone knows how to re-enable the subscribe button in the application.

Thanks.

Re: Student License expired. Now I can't subscribe to any license

masa.minohara — Mon, 29 Oct 2018 01:30:03 GMT

Hi @mynameisryankellow,

Thank you for posting in the forum! I have escalated this issue to the account team and asked them to manually expire your trial so you will be able to activate a hobbyist license. I believe the team will reach out to you shortly but if you don't hear from anyone regarding this, please let me know.

Also, if you are unable to create a new project even after activating a hobbyist license, please let me know.

Re: Student License expired. Now I can't subscribe to any license

mynameisryankellow — Mon, 29 Oct 2018 19:48:05 GMT

Thank you so much for getting back to me.

I did receive an email from one of your support operators, however all they did was tell me to post in the education support forum!

This is a bit of an issue since I don't want an educational license, nor do I qualify for one.

Other than that they simply said, post in the forum or send a direct message. No other help 😞

Is there anything else you might be able to do?

Again, thankyou for your help so far.

Re: Student License expired. Now I can't subscribe to any license

masa.minohara — Tue, 30 Oct 2018 00:24:37 GMT

Hi @mynameisryankellow,

Thank you for your response, and I am sorry to hear about the service you received.

Just to check, are you able to create and save files within an existing project or are you seeing Read Only/Term has expired at the top?

If you can save files without getting errors but not able to create new projects, I suspect there is an issue with your hub, and the root cause may not be related to your license status.

Please let me know if you can save files.

Re: Student License expired. Now I can't subscribe to any license

mynameisryankellow — Tue, 30 Oct 2018 23:24:28 GMT

Thanks for getting back to me.

Something changed over night and the restrictions have been removed from my account.

It's still a trial, but that will be okay until 30 days from expiry.

Thanks again for the help you've provided!