topic Re: Sharing page comes up blank in A360 in Fusion Support Forum

Sharing page comes up blank in A360

CruftMeister — Fri, 02 Nov 2018 16:43:25 GMT

I've shared a design in F360 using the data panel right click. The popup generates a short URL (https://a360.co/2IN24Yg) which resolves to a blank page on A360 - see "Short URL result"Short URL result

If I go into my A360 account, everything looks good, the design shows as shared - see "A360 account view" A360 account view

but when I click on the image of the design (this UX still makes no sense to me) I still get a blank page - see "A360 blank page"A360 blank page

I've also tried making a change to the design in Fusion and saving to push a change to A360, but it does not seem to help.

Is this a new issue, user error, a service problem, or something else? - Thanks.

As an aside, this sort of thing happens all too often with Fusion. The ratio of time spent debugging, finding workarounds and reporting issues vs time spent being productive is not happy making. I really want to like Fusion, but I'm struggling with the overhead and really hoping the defect backlog will be aggressively attacked before any further new features (e.g. Sheet Metal, Generative Design, etc) are added . . .

Re: Sharing page comes up blank in A360

I_Forge_KC — Fri, 02 Nov 2018 18:11:54 GMT

It's not blank... it's just really complicated to render that in your browser and it takes some time to show up...

It seems like all the individual pins in the connectors are the culprit.

This is a common issue with complex models or ones with a high number of bodies.

Re: Sharing page comes up blank in A360

CruftMeister — Fri, 02 Nov 2018 18:23:29 GMT

@I_Forge_KC

Interesting, it is still showing up blank (both pages) in my browser after refreshing that page multiple times. What browser are you using?

Re: Sharing page comes up blank in A360

I_Forge_KC — Fri, 02 Nov 2018 18:38:09 GMT

I'm using Chrome Version 70.0.3538.77 (Official Build) (64-bit)

It takes ~10 seconds to populate

Re: Sharing page comes up blank in A360

mavigogun — Fri, 02 Nov 2018 18:39:34 GMT

Shows up in my latest version of Firefox:

Re: Sharing page comes up blank in A360

CruftMeister — Fri, 02 Nov 2018 18:59:10 GMT

@I_Forge_KC

Yup, I confirm, Chrome works. It looks like its a Safari issue. I'll dig in to that and see if changing the user agent has any effect.