topic Re: Stuck on startscreen in Fusion Support Forum

Stuck on startscreen

ict — Fri, 09 Nov 2018 08:29:57 GMT

Fusion 360 (on the latest version) seems to be stuck on the start screen for the last couple of days. It starts good and than it keeps loading forever...

Anyone have a suggestion?

Windows 10 - NVIDIA K2200

Re: Stuck on startscreen

pawel.potyrala — Fri, 09 Nov 2018 12:33:50 GMT

Hi @ict,

thanks for posting! This might be related to a Fusion 360 update that was released a few days ago. I was wondering if you already tried the suggestions described in the following article: Fusion 360 was installed or updated but does not launch.

Let me know if that helps. Thanks!

Best regards,

Re: Stuck on startscreen

I_Forge_KC — Fri, 09 Nov 2018 13:05:50 GMT

Also, did you have the mesh intersect add-in? Did you recently switch to the new UI preview?

The mesh intersect tool and the preview UI don't get along. There is a warning box that pops up telling you about an invalid command. If you're in this specific situation, that dialog box may be on another monitor, behind another application, etc. Fusion will not fully load until you acknowledge the dialog box.

Just another consideration for you.

Re: Stuck on startscreen

ict — Fri, 09 Nov 2018 13:27:53 GMT

Thanks for the info, I will look into it. But I'm sure my system meets the requirements and I'm also on the latest update of my graphics driver. It also doesn't show any duplicates in task manager

Re: Stuck on startscreen

ict — Fri, 09 Nov 2018 13:30:41 GMT

I don't have the mesh intersect add-in. And I did switch to the new UI preview. But I don't see any other dialog box except for the start screen...

Re: Stuck on startscreen

pawel.potyrala — Fri, 09 Nov 2018 16:11:00 GMT

Hi @ict,

thanks for getting back to us. In that case it might have been a generic failed update. While performing a clean uninstall and reinstall of Fusion 360, make sure to run the execution files Fusion 360 Cleaner.exe and Fusion Client Downloader.exe with Admin rights.

Let us know if that helped. Thanks!

Best regards,

Re: Stuck on startscreen

ict — Mon, 12 Nov 2018 09:46:14 GMT

Manual and clean uninstall doesn't seem to help. We tried to re-open it after a clean install and it worked for 3 times, but now it's still stuck on the start screen...

Re: Stuck on startscreen

jculleton3 — Mon, 12 Nov 2018 19:23:11 GMT

I too am stuck at the splash screen.

Did the Fusion Cleaner uninstall and a manual uninstall.

Usually got stuck at the splash screen.

The recent uninstall re-install now gives a Fusion 360 not responding just after the splash screen.

Going to try once again.

Nothing has changed on my end as far as computer or peripherals.

Thanks JC

Re: Stuck on startscreen

pawel.potyrala — Tue, 13 Nov 2018 13:08:35 GMT

Hello @ict,

Hello @jculleton3,

thanks for the update. I have the following questions:

Can you clarify what you mean by a manual uninstall? If the clean uninstall with our Fusion 360 Cleaner failed, uninstalling Fusion 360 via Windows Control Panel is not going to work properly. There still might be some registry entries and directories that need to be deleted
Was the Fusion 360 Cleaner Tool executed with Administrator rights (right click on the EXE file -> Run as Administrator)?
Please manually collect and send me your Fusion 360 log files: How to manually collect the log files for Autodesk Fusion 360.

Thanks!

Best regards,

Re: Stuck on startscreen

jculleton3 — Fri, 16 Nov 2018 22:05:29 GMT

I did the Clean uninstall and I followed the direction for a manual uninstall including deleting directories.

Everything worked most of yesterday with no problems.

Today it is once again stuck on the start screen.

I am wondering if the new update is causing me grief or if my Windows 10 laptop is finally dying.

Nothing else crashes or locks up just Fusion 360.

I will try firing up inventor or Solid Works and see if they crash.

Thanks JC

Re: Stuck on startscreen

jculleton3 — Fri, 16 Nov 2018 22:12:11 GMT

Pawel,

Streamer.log , cleaner.log, and applogfile attached

Re: Stuck on startscreen

jculleton3 — Fri, 16 Nov 2018 22:15:28 GMT

Pawel,

Alphanumeric first of three logs in that directory.

Re: Stuck on startscreen

jculleton3 — Fri, 16 Nov 2018 22:19:59 GMT

Pawel,

The last two logs I could find including the Web Deploy.

If it appears that I need to wipe my computer and start over I would rather purchase a new HDD and dual boot or buy a whole new machine as this one is loaded with other applications I am trying to learn.

Thanks JC

Re: Stuck on startscreen

jculleton3 — Fri, 16 Nov 2018 22:35:18 GMT

Pawel,

looks like my Inventor license has expired. Weird because I thought I had a perpetual license back when Inventor was given away to Vets, Students, Small home use / Inventors and Tech shop members.

Oh well.

Soldiworks fired right up no issues so I don't think it is a hardware problem unless it is with the HDD.

I don't want to switch and learn solidworks instead, that would be a pain in the backside lol...

Thanks JC

Re: Stuck on startscreen

jculleton3 — Sat, 17 Nov 2018 13:46:17 GMT

Pawel Inventor 2019 loads fine.

Very quickly I might add.

So I am going to maybe try another fresh install of fusion 360 and maybe defrag after uninstall before reinstall?

Thanks so much for your help!