topic Re: Cannot open my designs in Fusion Support Forum

Cannot open my designs

md27182 — Fri, 09 Nov 2018 20:57:06 GMT

Whenever I try to open a design from my team hub I get the following message

I think this is related to the fact that our Fusion Team trial was recently converted to a paid subscription. I tried clearing the cache, but it did not help.

UPDATE: I tried to create a new test design and upload it to the team hub, but I got the following message

I am the project owner, so the only reason I would have lost access is that our team trial was expired for a couple days. However, it's now up and running and I can access all my files through the web interface.

UPDATE 2: Just reinstalled Fusion and it did not help!

UPDATE 3: Using the web interface, I can upload files, but when I try to delete them it says "Delete Failed"

Re: Cannot open my designs

paul.clauss — Sat, 10 Nov 2018 00:07:16 GMT

Hi @md27182

Thanks for posting - we are sorry to see that you've been unable to access your Fusion 360 designs.

To troubleshoot, I would recommend first working through this article. I hope this will help.

If you continue to experience problems, please gather your diagnostic log files and attach them to this forum thread - we are happy to have a look. Please feel free to reach out if you have any questions.

Re: Cannot open my designs

md27182 — Sat, 10 Nov 2018 02:29:11 GMT

Thanks for replying. I followed the steps in the article but they didn't work. Still unable to open my designs.

I think the most important clue is that even in the autodesk360 web interface I am unable to delete files. That makes me think there is something wrong on the database end and not just something wrong with the Fusion install on my local machine.

Please find the logs attached.

Re: Cannot open my designs

masa.minohara — Sun, 11 Nov 2018 05:57:38 GMT

Hi @md27182,

Thank you for your response, and I am sorry to hear that the issue still persists. I have escalated this issue to A360 team for further investigation. Someone from the team or I will circle back here as soon as I have an update. (ATEAM-17497)

In the meantime, could you try the following items to see if you can work around the issue?

1. Change the Project Type to Open

2. Download designs from the web and upload them to another project in Fusion Team or personal hub

Also, just to check, if you invite another user to your project, is that user able to open/upload files successfully? Is the issue limited to Scanner project?

Re: Cannot open my designs

md27182 — Sun, 11 Nov 2018 21:05:18 GMT

Changed the project to "open" instead of "closed". Tried to open my designs again and it worked! Not sure if this was what fixed it or not but either way, thank you for your help.

By the way, I still cannot delete files using the web interface. Still getting the "delete failed" message from the earlier screenshot I posted.

Re: Cannot open my designs

masa.minohara — Sun, 11 Nov 2018 23:14:35 GMT

Hi @md27182,

Thank you for the update! Glad to hear you can open your designs now!

Regarding the issue with deleting files, the team will investigate it and try to fix. We will keep you updated on the status.

Re: Cannot open my designs

masa.minohara — Tue, 27 Nov 2018 00:57:30 GMT

Hi @md27182,

I just heard back from the team that they have fixed the issue with deleting files. Would you mind checking if the issue has been fixed and letting me know how it goes?