topic Re: Fusion 360 freezes when trying to export in Fusion Support Forum

Fusion 360 freezes when trying to export

Anonymous — Thu, 15 Nov 2018 14:52:18 GMT

Follow up to error report CER_183976395:

Fusion 360 freezes or crashes whenever I attempt to export a design, regardless of format (e.g. .stl, .step, etc). This is a new error (encountered since start of November 2018), and includes historical designs that I have previously been able to export in a variety of formats.

Any ideas on what the problem may be?

Re: Fusion 360 freezes when trying to export

ryan.bales — Thu, 15 Nov 2018 17:00:29 GMT

Hey @Anonymous,

Is this issue with any file? Such as a brand new design?

Re: Fusion 360 freezes when trying to export

Anonymous — Thu, 15 Nov 2018 17:45:08 GMT

Dear Ryan,

Thanks for such a quick response.

No, I can no longer export any file, including both new designs and historical designs that I have previously been able to export in a variety of formats (typically as .step or .stl).

Re: Fusion 360 freezes when trying to export

ryan.bales — Thu, 15 Nov 2018 17:53:41 GMT

Can you send me the diagnostic log files?

Re: Fusion 360 freezes when trying to export

Anonymous — Thu, 15 Nov 2018 18:48:07 GMT

Dear Ryan,

Please find the Diagnostic Log Files in the attached .zip folder.

Please do let me know if I can provide any more useful information.

Best wishes,

Jon

Re: Fusion 360 freezes when trying to export

ryan.bales — Thu, 15 Nov 2018 18:59:25 GMT

Hey @Anonymous,

There isn't a Zip file attached to your post.

Re: Fusion 360 freezes when trying to export

Anonymous — Thu, 15 Nov 2018 19:17:07 GMT

Apologies Ryan,

I seem to have one attached in my Sent email folder for this thread.

I have re-attached the .zip folder to this email. Please let me know if the problem with it not showing up on your end persists and I will try an alternative means of sending.

Best wishes,

Jon

Re: Fusion 360 freezes when trying to export

ryan.bales — Thu, 15 Nov 2018 19:21:17 GMT

You'll need to open the thread and reply/attach here rather then in email.

Re: Fusion 360 freezes when trying to export

Anonymous — Thu, 15 Nov 2018 19:24:25 GMT

OK, hopefully attached this time.

Re: Fusion 360 freezes when trying to export

ryan.bales — Thu, 15 Nov 2018 21:27:42 GMT

I'm not seeing anything crazy in there. Have you tested uninstalling and reinstalling?

Re: Fusion 360 freezes when trying to export

Anonymous — Fri, 16 Nov 2018 21:09:25 GMT

Yes, uninstalling and reinstalling Fusion 360 using the Fusion 360 Cleaner utility seems to have done the trick.

Thanks for your input.