topic Re: Problem viewing forum in other than IE in Fusion Support Forum

Problem viewing forum in other than IE

TopHound — Mon, 03 Dec 2018 20:53:32 GMT

I seem to be having problems viewing the forum pages with anything other than Internet Explorer. The screen shot shows the same page displayed on Chrome (left) and IE (right.) With Fireforx 63 I get the same result as with Chrome. Is anyone else having this problem?Chrome and IE for same page

Re: Problem viewing forum in other than IE

masa.minohara — Tue, 04 Dec 2018 00:50:36 GMT

Hi @TopHound,

Thank you for posting in the forum! I tried opening the forum in Chrome on some computers and had no issue so I suspect that is specific to your computer.

Does it make a difference if you clear web browser cache? Also, does it help if you restart your computer?

Re: Problem viewing forum in other than IE

TopHound — Tue, 04 Dec 2018 10:53:11 GMT

I restarted the computer several times with the problems still occurring. I
hardly every use Chrome but use Firefox most of the time - clearing cache
and cookies on both made no difference, the problem still occurs.

Any other suggestions?

Re: Problem viewing forum in other than IE

masa.minohara — Wed, 05 Dec 2018 05:50:01 GMT

Hi @TopHound,

Thank you for your response, and I am sorry to hear that the issue still persists.

I don't know what else we can try at this point but I'll check internally and circle back here as soon as I can.

Thank you in advance for your patience.

Re: Problem viewing forum in other than IE

TopHound — Wed, 05 Dec 2018 13:01:07 GMT

It does seem to be restricted to my PC - it works ok on other PCs on my
local network.

I've looked at my AV software (Kaspersky) but can't find anything obvious
and the problem still exists. Very strange that two different browsers
exhibit the problem but not the third. IF I find an answer I'll update this
post.

Re: Problem viewing forum in other than IE

brianrepp — Wed, 05 Dec 2018 14:31:35 GMT

Hi @TopHound - generally speaking, this is typically caused by an ad blocker or AV software, like you suggested. Have you tried viewing in incognito mode in Chrome? I'm curious to see what the result is then.

Re: Problem viewing forum in other than IE

TopHound — Wed, 05 Dec 2018 17:59:07 GMT

I tried incognito in Chrome and private browsing in Firefox - no
improvement. I've sent copies of the screenshots to Kaspersky technical
support to see if they have any suggestions either.

Re: Problem viewing forum in other than IE

aaron.tw — Wed, 05 Dec 2018 20:18:39 GMT

Hey @TopHound -

Apologies for the inconvenience this is causing. I can confirm that this is a known issue with the Forums and Kaspersky. I'll see if I can find a thread with the solution.

-Aaron

Re: Problem viewing forum in other than IE

TopHound — Wed, 05 Dec 2018 18:44:07 GMT

Thanks for the feedback.

While trying to find a solution I completely uninstalled Firefox and then
re-installed it.

When I tried to access the forum again Firefox reported "The owner of
forums.autodesk.com has configured their web site improperly. To protect
your information from being stolen, Firefox has not connected to this web
site." It then also reported "forums.autodesk.com uses an invalid security
certificate. The certificate is not trusted because the issuer certificate
is unknown. The server might not be sending the appropriate intermediate
certificates. An additional root certificate may need to be imported. Error
code: SEC_ERROR_UNKNOWN_ISSUER". Looking at the certificate it reports its
issued to common name as "knowledge.autodesk.com" but issued by common name
as "Kaspersky Anti-Virus Protection Root Certificate" which looks like a
Kaspersky screw-up somewhere!

Hope you can find the thread.

Re: Problem viewing forum in other than IE

Discussion_Admin — Wed, 05 Dec 2018 20:27:17 GMT

@TopHound wrote:

I seem to be having problems viewing the forum pages with anything other than Internet Explorer. The screen shot shows the same page displayed on Chrome (left) and IE (right.) With Fireforx 63 I get the same result as with Chrome. Is anyone else having this problem?Chrome and IE for same page

What you see here is the css not loading

Here is Kasperskys how to to on fixing this

We have also seen results with

adding https://forums.autodesk.com to "manage exclusions" menu ( slightly lower on second image)

Thanks
Discussion_Admin

Re: Problem viewing forum in other than IE

TopHound — Wed, 05 Dec 2018 20:29:47 GMT

Progess...

I found the thread "Fusion 360 formatting is screwed up" and, although the proposed solution didn't work quite as describe, I found something that does - I think.

In Kaspesky Internet Security 2018 Network under Network settings, Encrypted connections scanning, select Do not scan encrypted connection. Close the browser then re-open the website... and it is back to normal.

There is a further twist as far as I can see. If after doing this the original Scan encrypted connections upon request from protection components is selected it appeared to still be working but browsing elsewhere on the website could re-introduce the problem.

So far this seems to have sidestepped the problem but somewhere there would seem to be an incompatibility between Kaspersky and the forum site as this doesn't occur elsewhere.

Re: Problem viewing forum in other than IE

Discussion_Admin — Wed, 05 Dec 2018 20:49:39 GMT

@TopHound wrote:site could re-introduce the problem.

So far this seems to have sidestepped the problem but somewhere there would seem to be an incompatibility between Kaspersky and the forum site as this doesn't occur elsewhere.

This is known issue with some sites and Kaspersky. See the link in my other post

Re: Problem viewing forum in other than IE

TopHound — Wed, 05 Dec 2018 21:05:10 GMT

Sorry - messages crossed.

I've used the second option (Magage Exclusions) to whitelist forums.autodesk.com as the most focused hole in my protection and it works, but it doesn't explain why I need it one one PC but not the one on the next desk or why it is only the Autodesk site that causes problems.

Still, thanks for all the help.