fusion keps crashing very hard to open and wont connect to internet

tyerfabozz — Tue, 18 Dec 2018 21:18:21 GMT

hello ive been having this issue for a week now fusion keeps crashing and saying not responding its takes 10 tries to get fusion to even open ive tried reinstalling many times even when i get it to open its not connected to the internet any help would be greatly appreciated

Re: fusion keps crashing very hard to open and wont connect to internet

saito.kh — Wed, 19 Dec 2018 07:32:14 GMT

Hi @tyerfabozz,

Thank you for posting!

Sorry to hear that is happening. As I took a peek at the log files, I found below message in the application log:

0181218T130053 E Server Verification Warning - Unable to validate a security certificate. Many times this can be triggered by proxy servers, security software, or out of date OS patches.

Can you please review below articles and see if this helps?

Also, could you access below addresses in your browser and add those to the trusted websites? Then please see if this makes any differences?

https://ui-dls360.autodesk.com/fusion/version.txt

https://ui-dls360.autodesk.com/fusion/maintenace_services.txt

Lastly, when you tried reinstalling Fusion, did you use the automatic clean unintall tool? If you have not tried this, can you please do an automatic clean uninstalling? This link guides how to do this uninstalling.

Then download a fresh installer by selecting Download Free Trial on this web page.

Please keep me updated!

If you have any questions, please let me know.

Thanks.

topic Re: fusion keps crashing very hard to open and wont connect to internet in Fusion Support Forum

fusion keps crashing very hard to open and wont connect to internet

Re: fusion keps crashing very hard to open and wont connect to internet