topic Re: Stability issues since latest update in Fusion Support Forum

Stability issues since latest update

sales3DK3F — Mon, 24 Dec 2018 13:40:27 GMT

Hello,

I'm using the sculpt and model function the most in fusion 360. But since the latest update fusion crashes very regular 5-10 times an day which is annoying since the auto update function is slowing down performace an lot so had to put that back in 30 minutes. With so much crashes and hangs on almost any file where I converted mesh to tsplines and eventually to body's fusion is crashing an lot.

Before this didn;t happen as often as since this update. Also it seems some function are broken / changed since the latest updates. subdevice in tspline is not working anymore splitting it in 3 rows give over 100 faces and stuff like that.

So not very happy about the performance and stability since the latest update.

Re: Stability issues since latest update

James.Youmatz — Mon, 24 Dec 2018 14:55:19 GMT

Hi @sales3DK3F,

Can you create a screencast demo'ing the Sub-Divide issue? That one I would like to investigate. Just to check - how many facets are you trying to convert to t-splines? This is definitely known to cause long hangs and performance issues.

When you crash, are you generating and sending Crash Error Reports? Can you provide some of the CER numbers.

Thanks,

Re: Stability issues since latest update

sales3DK3F — Mon, 24 Dec 2018 20:01:48 GMT

Every error which get to the send an rapport is send to autodesk.
But also an lot of crashes just hang fusion.

And it's not with converting to t-splines this time it was just with adding an new face in the sculpt evironment.
I'm aware of that cnverting mesh to t-splines can take an lot of time because I'm using it an lot. But the crashes are on the most simple actions. Adding faces in the sculpt enviroment is an pretty simple function but welding edges is also making it crash quiet often this all started with the latest update.

I'm not sure where to find the CER number

Ah when reporting the issue the code is only shown at the reporting site.
This is the latest code: CER_186720431

Re: Stability issues since latest update

pawel.potyrala — Thu, 07 Feb 2019 11:39:48 GMT

Hello @sales3DK3F,

thanks a lot to reaching out to us once again and for sending the crash reports.

I can see that Fusion 360 still keeps crashing on your machine. Since the crashes are related to various environments and operations, I would like to make sure first that this is not a hardware issue:

Does your machine meet the System requirements for Fusion 360? Pay attention to the Windows version that you use in particular
Which graphics card are you using? Can you make sure to install all the latest updates for the graphics card driver?

Thanks in advance!

Best regards,

Re: Stability issues since latest update

sales3DK3F — Thu, 07 Feb 2019 12:28:44 GMT

Hello,

I'm using an HP Zbook with windows 10 pro latest updates on all drivers
and all.
The specs of my system are as followed:

Windows 10 pro
Intel i7 6700HQ
AMD Firepro W5170 2GB
40GB DDR4 2400mhz ram
256gb SSD samsung evo
1tb HDD 7200rpm
Cable internet 200/20 or DSL 100/10

But the issue is not only related to my laptop but also wide spread
about the internet and couple of friends who use fusion as well are also
having the same issues.
I'm using fusion 360 on my laptop but also tested it on my desktop
system which is causing the same issues.

Windows 10 pro
Intel i7 4790K
Geforce GTX970
16GB DDR3
256GB Samsung SSD
1TB HDD 7200rpm
DSL 100/10

with kind regards

Re: Stability issues since latest update

TrippyLighting — Thu, 07 Feb 2019 13:45:17 GMT

@sales3DK3F Can you share a model where this happens ?

The raw mesh before import in .obj format would also be helpful.

Re: Stability issues since latest update

sales3DK3F — Thu, 07 Feb 2019 15:08:44 GMT

Unfortanly I can not share these files in public since I'm working on an
scale model of an real vehicle under license.
the crashes occure with all kind of actions like in de tspline
environment but also in the solid environment.

Last time it crashed when I was only changing an part name.
Also these crashes are not only occuring at my laptop but also on the
desktop and there are an lot of similair issues on the internet.