topic Re: Shared public links fails with "Unauthorized Sorry. You don't have permission to access this page." in Fusion Support Forum

Shared public links fails with "Unauthorized Sorry. You don't have permission to access this page."

chazz — Thu, 23 May 2024 17:02:51 GMT

All public links to all my projects and drawings fail with the below message. I have tried multiple browsers and tried generating links from inside Fusion desktop and from the web project browser (the links are identical). I have waited for "propagation" for several hours with no change. Same results on laptop and iPhone.

There are numerous forum queries on this but no definitive solves.

Re: Shared public links fails with "Unauthorized Sorry. You don't have permission to access this page."

HughesTooling — Thu, 23 May 2024 17:06:06 GMT

Do you have either a commercial or educational license?

Re: Shared public links fails with "Unauthorized Sorry. You don't have permission to access this page."

chazz — Thu, 23 May 2024 17:32:56 GMT

Thanks @HughesTooling. To the extent that I understand it. I have a regular Teams commercial subscription (I am the only member of my team).

Re: Shared public links fails with "Unauthorized Sorry. You don't have permission to access this page."

chazz — Thu, 23 May 2024 17:36:29 GMT

I also have file sharing enabled per the below.

Re: Shared public links fails with "Unauthorized Sorry. You don't have permission to access this page."

chazz — Thu, 23 May 2024 17:39:59 GMT

I'm probably doing something wrong but I have gotten it to work reliably in the past. And perhaps my beef here is that Fusion should not allow me to generate a link which it then denies access to without giving me some sort of warning. It's embarrassing when sharing with clients.

Re: Shared public links fails with "Unauthorized Sorry. You don't have permission to access this page."

HughesTooling — Thu, 23 May 2024 17:47:38 GMT

@chazz wrote:

Thanks @HughesTooling. To the extent that I understand it. I have a regular Teams commercial subscription (I am the only member of my team).

OK, I just wanted to make sure you were not using a personal license which doesn't allow file share links.

Re: Shared public links fails with "Unauthorized Sorry. You don't have permission to access this page."

HughesTooling — Thu, 23 May 2024 17:51:24 GMT

@James.Youmatz Might be the best person to help.

Re: Shared public links fails with "Unauthorized Sorry. You don't have permission to access this page."

James.Youmatz — Thu, 23 May 2024 18:57:52 GMT

Hey guys,

Thanks for tagging me. @chazz dumb question but does the public link populate when you are in incognito mode in a browser? My thought here is, in incognito you won't be signed into any account. If it works this way, but for some reason won't load when you're logged in, something is strange.

Do you have an example share link you can post so I can test if I can access?

Re: Shared public links fails with "Unauthorized Sorry. You don't have permission to access this page."

chazz — Thu, 23 May 2024 19:11:37 GMT

Thanks @James.Youmatz, using the below link as a test, I get the same failure in Chrome Incognito and Safari Private. Here's the sample link: https://a360.co/4dKkyH3 (which resolves to https://chazzhacking.autodesk360.com/shares/public/SH512d4QTec90decfa6ef1dd484a549ffa9a )

Re: Shared public links fails with "Unauthorized Sorry. You don't have permission to access this page."

James.Youmatz — Thu, 23 May 2024 19:26:11 GMT

Yea I'm seeing the same with that link. Let me dig with the teams and see what might be happening.

Re: Shared public links fails with "Unauthorized Sorry. You don't have permission to access this page."

Andy.Spivey — Thu, 23 May 2024 19:51:06 GMT

hi @chazz - the anonymous account used for accessing the public shares was flagged as disabled in the hub.

I marked it as active - links should be all set now!

Re: Shared public links fails with "Unauthorized Sorry. You don't have permission to access this page."

chazz — Thu, 23 May 2024 19:55:26 GMT

Thanks @Andy.Spivey. and sure enough, it works now!! Could you explain that a little more broadly? I don't understand the "anonymous account". What account is that?

Re: Shared public links fails with "Unauthorized Sorry. You don't have permission to access this page."

Andy.Spivey — Thu, 23 May 2024 20:44:39 GMT

Sure @chazz - the account that controls the "anonymous" access for viewing the public share pages is the system / bot account. You'll see it in teams as the account that sets up things like the Admin and Demo projects (System)

Re: Shared public links fails with "Unauthorized Sorry. You don't have permission to access this page."

chazz — Fri, 24 May 2024 15:36:32 GMT

Thank you. I had no idea. I still wish it would give me a warning of the issue rather than just bonking on the link. But thank you.

Re: Shared public links fails with "Unauthorized Sorry. You don't have permission to access this page."

kankiWWSVD — Wed, 03 Jul 2024 08:55:18 GMT

I am having the same problem. I read this thread and tried to fix it but I can't find the anonymous account in the hub. Can anyone tell me how to fix it?

Re: Shared public links fails with "Unauthorized Sorry. You don't have permission to access this page."

k.fujiwaraDW548 — Wed, 03 Jul 2024 09:01:30 GMT

I am the same person. I am having trouble sharing projects from this account. Can I fix this via the web?

Re: Shared public links fails with "Unauthorized Sorry. You don't have permission to access this page."

Andy.Spivey — Wed, 25 Jun 2025 18:38:57 GMT

hi @k.fujiwaraDW548 / @kankiWWSVD

My apologies for not seeing your post above on the thread (it was already marked resolved). Saw it today - the issue from the original poster was the same on your hub as well and we have corrected it.

Again, my sincere apologies for not seeing the reply until now - things should be all set for your hub now.

-Andy