topic Re: Currently Updating Services - Can't access design files in Fusion Support Forum

Currently Updating Services - Can't access design files

Anonymous — Tue, 01 Jan 2019 18:49:12 GMT

Is it just me or is everyone getting the message that AutoDesk is updating services meaning you can't work online?

This has been an issue since last night and I'm unable to work on any of my designs but maybe 2-3. This is really hindering my ability to get anything done! I don't get many days off so I'm pretty disappointed that I'm losing all this time, I didn't realize how much Fusion360 relies on a connection, its almost like they own my files and not me.

I guess I can cache my project from now on but this is a bit ridiculous. I can't even convert models to STL because I guess that relies on the connection as well?

Re: Currently Updating Services - Can't access design files

Anonymous — Tue, 01 Jan 2019 20:24:28 GMT

UPDATE: Health Dashboard says it should be up. Can only launch the program when disconnected from the internet. When I tried to get back online after launching fusion it continuously loads trying to go back online then it says "we're currently updating our services" . Tried to clear local cache manually and still having the same issue, restarted computer too.

Re: Currently Updating Services - Can't access design files

Anonymous — Tue, 01 Jan 2019 23:48:15 GMT

UPDATE #2: I had some updates required through the AutoDesk Desktop App for "Manufacturing Data Exchange Utility" so I let them install and now I can't even get into Fusion after this message pops up.

Re: Currently Updating Services - Can't access design files

Anonymous — Wed, 02 Jan 2019 00:27:20 GMT

Good luck with this.

I had the same problem in October.

Autodesk had to delete all my files to get me back online.

Only took them about a month to fix the problem.

They said they are not responsible for files stored on the cloud.

I told them even if I had them stored locally I couldn't even access Fusion360.

Re: Currently Updating Services - Can't access design files

Anonymous — Wed, 02 Jan 2019 00:29:16 GMT

I would suggest using something different.

Even though this software is very powerful it doesn't do any good if you can't access it.

Re: Currently Updating Services - Can't access design files

Anonymous — Wed, 02 Jan 2019 01:20:55 GMT

I did a clean uninstall of Fusion and was able to login with a new account I just created and still having the same issue, so this doesn't appear to be related to my design files so I don't think our situations were 100% the same

Re: Currently Updating Services - Can't access design files

Anonymous — Wed, 02 Jan 2019 01:42:22 GMT

Well I did a clean install also.

Couldn't access fusion or my design files.

Can you access your design files on their servers?

Re: Currently Updating Services - Can't access design files

Anonymous — Wed, 02 Jan 2019 02:35:06 GMT

I didn't know I could even access them through the web like that but I just tried and everything is there but my lastest design. I'm guessing that one is corrupted and maybe causing this when trying to upload it or something. I contacted support and hopefully they can just delete that one.

Re: Currently Updating Services - Can't access design files

Anonymous — Wed, 02 Jan 2019 14:11:05 GMT

Well I just got to work and connected to that network and I now have access to Fusion with no issues. My one assumed corrupted design is gone now. Will wait until I get home and make sure it works there before saying this is resolved