topic Re: design stuck on "document still uploading" in Fusion Support Forum

Re: design stuck on "document still uploading"

dfletch — Fri, 24 May 2024 18:52:51 GMT

I have the same problem. I executed those steps and no change to the issue.

Re: design stuck on "document still uploading"

karina.harper — Fri, 24 May 2024 19:19:02 GMT

Hey @dfletch ,

I moved your post to a new thread to make it easier to track. Can you share your diagnostic log files?

Cheers,

Karina

Re: design stuck on "document still uploading"

srick79 — Sat, 17 Aug 2024 16:05:18 GMT

Getting the Document is Loading.. error. I have deleted the oxygen id folder several times in Local and Roaming.

Re: design stuck on "document still uploading"

wikallen98WN7 — Sat, 17 Aug 2024 16:27:16 GMT

I am currently having this same issue so interested in seeing how you solve this.

Re: design stuck on "document still uploading"

srick79 — Sat, 17 Aug 2024 16:37:44 GMT

I just tried to gut the PC of fusion and reinstall. same think. it forcing me to downloada file that doesnt exist anywhere.

Re: design stuck on "document still uploading"

srick79 — Sat, 17 Aug 2024 17:23:23 GMT

I found another thread after going through several google search pages and the following worked. take a visual of what you have editable. I forgot what I had open.

-Launch Fusion
-Go Offline (manual switch)
-Close Fusion
-Rename the %APPDATA%\Autodesk\Neutron Platform\Options\<User ID>\login__ActiveDocuments file
-Launch Fusion
-Editable Document list should be empty

Now my entire project shows no documents.

Re: design stuck on "document still uploading"

wikallen98WN7 — Sat, 17 Aug 2024 22:28:58 GMT

just that project? Or all of your projects?

Re: design stuck on "document still uploading"

wikallen98WN7 — Sat, 17 Aug 2024 22:30:32 GMT

Its in the Editable tab where mine is stuck. I have already started over and just want it gone. Removing the entire project would work for me, I will have to give this a go

Re: design stuck on "document still uploading"

wikallen98WN7 — Sat, 17 Aug 2024 23:28:32 GMT

You sir are a legend! Fixed.

Re: design stuck on "document still uploading"

wikallen98WN7 — Sat, 17 Aug 2024 23:30:24 GMT

That is until I went back online. Its back.

Re: design stuck on "document still uploading"

srick79 — Sun, 18 Aug 2024 00:22:40 GMT

All. You just back in and make them editable again to return them to the
panel.

Re: design stuck on "document still uploading"

wikallen98WN7 — Sun, 18 Aug 2024 01:22:05 GMT

I still have the file never ending uploading in the editable list.

Re: design stuck on "document still uploading"

philip.scheffer — Sun, 18 Aug 2024 21:42:44 GMT

Having the same issue as @wikallen98WN7 -- they are pretty basic files, no external components or other issues. I toggled them as editable files, saved them again, and they are still stuck, this after removing/renaming the file mentioned above as well as some files located in W.Login andP.Login for Mac users, per another thread.

Re: design stuck on "document still uploading"

karina.harper — Mon, 19 Aug 2024 20:29:19 GMT

@wikallen98WN7 @philip.scheffer

Can you provide logs and the name of the design that is stuck?

Some questions that maybe you can answer to help me try and reproduce the problem:'

Any context around what you were doing with the design before they got stuck? (Did you crash Fusion, was it the last saved design in a session, etc..)
Are you using a personal hub or a 'team hub'?
Are you still able to open and edit the design, and make new saves?
If you navigate to the design in its folder (rather than in the 'editable documents' list), does it also show as stuck?

Cheers,

Karina

Re: design stuck on "document still uploading"

philip.scheffer — Tue, 20 Aug 2024 15:23:20 GMT

Hey Karina!

I've attached my diagnostic logs. The two files that are stuck are: `Vesa Laptop Mount` and `Laptop Bracket`. Both are located in a project called `Computer Case`.

I have gone through this: https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/File-stuck-in-upload-queue-in-Fusion-360.html

I also went in on another attempt and removed the files in the Neutron Platform related to active documents. That fix only works until you go back online.

Any context around what you were doing with the design before they got stuck? (Did you crash Fusion, was it the last saved design in a session, etc..)

For the two files that are currently stuck in uploading, I do not believe there was anything unique or special about the files. Originally I thought it might have been due to hitting the 10 document limit for personal accounts, but in another file but looking back, I believe these have been broken for a while before I might have triggered that issue.
Are you using a personal hub or a 'team hub'?

I am using a team hub, personal account. I had tried to paid plan but I believe that was many months before these files were corrupted.
Are you still able to open and edit the design, and make new saves?

Yes, the files show up alongside the broken files.
If you navigate to the design in its folder (rather than in the 'editable documents' list), does it also show as stuck?

No, they appear normal and are usable.

The corrupted files are not important/could be removed from my account but I wasn't convinced that would change anything since I'm able to open them and make them editable alongside their broken versions in the editable documents browser.

This doesn't seem to affect my day-to-day too much other than it only allows me to have 8 editable documents.

Thank you!

Re: design stuck on "document still uploading"

karina.harper — Tue, 20 Aug 2024 18:30:37 GMT

Thanks for the info @philip.scheffer ! That will help me as I look through the logs. Also - how long have those designs been stuck?

Others have reported that the workaround @srick79 mentioned works.. Remove or rename this file while Fusion is closed (in ROAMING appdata, not in LOCAL):

%APPDATA%\Autodesk\Neutron Platform\Options\<User ID>\login__ActiveDocuments

That's interesting that folks in this thread are seeing it doesn't work when you come back online. Do you use multiple computers?

Cheers,

Karina

Re: design stuck on "document still uploading"

philip.scheffer — Tue, 20 Aug 2024 18:42:54 GMT

Ooo. I have and I totally forgot. I use it on PC as well and may have in
the last couple months. I want to say the file has been broken for at least
a month, I had just been ignoring it, thinking it would resolve.

Before I do that, I am guessing I should retry these steps on both
computers while Fusion is closed, then reconnect my currently disconnected
Fusion and see if that clears up the issue?

Thank you!

Re: design stuck on "document still uploading"

karina.harper — Tue, 20 Aug 2024 18:56:34 GMT

@philip.scheffer

That might do the trick for your workaround. That might be part of what's causing it as well. I can try testing around that.

Karina

Re: design stuck on "document still uploading"

philip.scheffer — Tue, 20 Aug 2024 19:17:45 GMT

I've attached my logs from my PC. I attempted the fixes in this thread but the files are still in their stuck state. Opening the file, making a change and saving it seems to have no effect.

Re: design stuck on "document still uploading"

ctillier — Sat, 31 Aug 2024 21:55:34 GMT

Thank you, renaming the %APPDATA%\Autodesk\Neutron Platform\Options\<User ID>\login__ActiveDocuments worked for me.