topic Re: Error message window when accesing Fusion 360 by direct access Icon in Fusion Support Forum

Error message window when accesing Fusion 360 by direct access Icon

Anonymous — Tue, 22 Jan 2019 13:56:57 GMT

When clicking on the Fusion 360 direct access icon, the following error message window appears. I don't know its meaning and how to solve it. Please advice.

Re: Error message window when accesing Fusion 360 by direct access Icon

James.Youmatz — Tue, 22 Jan 2019 20:02:49 GMT

Hi @Anonymous,

It sounds like a .dll file is missing. My suggestion would be to clean uninstall and reinstall Fusion 360. Note that this will delete your offline cache, so only proceed if everything is successfully saved to the cloud.

Download and run the Clean Uninstall Tool
Restart the computer
Reinstall Fusion from this link (right-click Run as Admin after saving the installer file)

Does the program launch now?

Thanks,

Re: Error message window when accesing Fusion 360 by direct access Icon

Anonymous — Tue, 22 Jan 2019 22:31:11 GMT

Thank you for your response. I tried shutting the computer down and started
it again. It then launched Fusion 360 without the error window. Will keep
your suggested fix handy incase it happens again.

Thanks for your help