topic Re: Cannot export as STEP in Fusion Support Forum

Cannot export as STEP

citrusbobiel — Tue, 29 Jan 2019 16:50:44 GMT

When trying to export as a STEP I get this message.

Translator failed to export the asset as file: "/Users/.../Desktop/Wont export step v1.step

Re: Cannot export as STEP

karina.harper — Tue, 29 Jan 2019 17:18:46 GMT

Hi @citrusbobiel

It looks like you're having the issue described in this article.

Did you export an SMT first? This might be connected to a development ticket we have open.

Restarting Fusion should allow you to export. Let me know how it goes.

Re: Cannot export as STEP

citrusbobiel — Tue, 29 Jan 2019 17:33:58 GMT

Hello,

I did not export an SMT. I restarted Fusion and I still receive the same error message.

Re: Cannot export as STEP

karina.harper — Tue, 29 Jan 2019 17:46:58 GMT

Hey @citrusbobiel

Hmm...

Can you share the file with me? I'd like to try it on my computer.

You can also export a .step from your online hub as well.

Re: Cannot export as STEP

citrusbobiel — Tue, 29 Jan 2019 17:54:32 GMT

How do I share the file with you?

Also, how long does it take to download the file when using the online hub?

Re: Cannot export as STEP

karina.harper — Tue, 29 Jan 2019 18:02:56 GMT

@citrusbobiel

Here are directions to share a fusion 360 design:

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-share-a-Fusion-360-design.html

And the download shouldn't take very long at all.

Re: Cannot export as STEP

citrusbobiel — Tue, 29 Jan 2019 18:19:21 GMT

Here is the file link.

https://a360.co/2FX3FMB

I was able to download the STEP from the hub and it took a few minutes to receive the email with the download.

Re: Cannot export as STEP

karina.harper — Wed, 30 Jan 2019 00:55:43 GMT

Hey @citrusbobiel

I'm glad that worked.

Could you send that file again and allow downloading? I'd like to try it on my end.

Re: Cannot export as STEP

citrusbobiel — Wed, 30 Jan 2019 00:57:41 GMT

Sure thing.

https://a360.co/2FX3FMB

Re: Cannot export as STEP

karina.harper — Wed, 30 Jan 2019 19:56:22 GMT

Hi @citrusbobiel

I tried this on my PC and my Mac and I wasn't able to recreate the failed export with the file. I'd like to log this with the development team - can you try exporting it from fusion again and then send me your log files as a .zip? It might be recording in the logs why it fails.

Re: Cannot export as STEP

citrusbobiel — Wed, 30 Jan 2019 20:06:28 GMT

@karina.harper

As of now the file will export without error. Nothing on my computer was updated in the past 24hrs so I have no idea why it works today.

If I receive the error again I will be sure to post in this thread again.

Thanks

Re: Cannot export as STEP

karina.harper — Wed, 30 Jan 2019 20:10:28 GMT

@citrusbobiel

Hmm.. Strange. Yes, please let me know if it occurs again and send along your logs as well.