topic Re: update failed to complete in Fusion Support Forum

update failed to complete

Anonymous — Thu, 07 Feb 2019 05:04:27 GMT

update failed to complete over the last 6 days.

Have restarted Fusion and PC multiple times.

Fusion does work, but this warning remains in the Job Status window.

Attached the autodesk.webdeploy.streamer.log file.

File appears to show an error at url :
https://dl.appstreaming.autodesk.com/production/67316f5e79bc48318aa5f7b6bb58243d/73e72ada57b7480280f7a6f4a289729f/20190202043315.json

If I open that page in my browser, I see :
"OOPS! Something went wrong with our servers. Please try again later. "

Re: update failed to complete

olivier.robardet — Thu, 07 Feb 2019 05:19:07 GMT

Hi,

Exact same issue for me.

Re: update failed to complete

turbineted — Thu, 07 Feb 2019 11:22:23 GMT

Same thing is happening to me.

Re: update failed to complete

julia.paganucci — Thu, 07 Feb 2019 14:49:33 GMT

Hi @turbineted , @Anonymous , @olivier.robardet ,

Thanks for posting! Can you please perform a clean uninstall and reinstall to force Fusion to be on the latest update?

Please accept as solution if my post fully resolves your issue, or reply with additional details if the problem persists.

Thanks,

Re: update failed to complete

turbineted — Fri, 08 Feb 2019 10:41:52 GMT

That seems to work, many thanks.

Re: update failed to complete

Anonymous — Tue, 08 Oct 2019 13:55:24 GMT

Hey is there any other way that is not uninstalling the whole program again ??

Re: update failed to complete

julia.paganucci — Tue, 08 Oct 2019 14:09:14 GMT

hi @Anonymous ,

as per this article you can always check the log files to help identify the cause of the failed update (like network issues or permissions). But if this is a generic failed update the clean uninstall will always put you on the latest version.

Thanks,

Re: update failed to complete

Anonymous — Tue, 08 Oct 2019 14:28:00 GMT

Would I be able to recover the files that are saved on the program ??

Re: update failed to complete

julia.paganucci — Thu, 10 Oct 2019 13:04:52 GMT

hi @Anonymous

performing a clean uninstall should not affect your files as long as they have been saved. they are saved to the cloud and not directly to your computer, so once you log in again they will be there.

thanks,