topic Re: "Unable to connect to internet" messgage of death in Fusion Support Forum

"Unable to connect to internet" messgage of death

Red_Ant_Engineering — Tue, 04 Jun 2024 22:26:27 GMT

Anyone know how to fix this issue:

I've been online with one of the AutoDesk support guys for several hours yesterday, and have another session planned today, but still can't get the stupid POS software to work!

It was working fine up until a few days ago and then, as only AutoDesk products do, just decided to lock me out

Cheers,

Mike

Re: "Unable to connect to internet" messgage of death

jhackney1972 — Tue, 04 Jun 2024 22:42:02 GMT

Have you run the Network Diagnostic Test in the Fusion Service Utility? You will find the Service Utility under the "?" menu, Support and Diagnostics.

Re: "Unable to connect to internet" messgage of death

Red_Ant_Engineering — Wed, 05 Jun 2024 00:17:21 GMT

I've:

Repaired Fusion
Reset Fusion
Uninstalled and reinstalled Fusion, with and without my firewall enabled
Moved to a different internet connection (in fact about 3 different ones)
I've tried to set the AppData folder so its not Read-Only (but it keeps defaulting back to Read Only)
I've sent countless logs to AutoDesk
Run that Network Diagnostic Test about 200 times. EVery time I get a bunch of red and amber dots

I know my internet connection is solid.

What isn't solid is the stability and reliability of Fusion360.

Three days being totally unable to do anything useful in Fusion360.

Re: "Unable to connect to internet" messgage of death

Red_Ant_Engineering — Wed, 05 Jun 2024 03:23:25 GMT

OK, seems to have resolved itself for the moment by:

1. Uninstalling Fusion360

2. Uninstalling Kaspersky Internet Security

3. Reinstalling Fusion360

4. Reinstalling Kaspersky Internet Security

Seems to have Fusion360 functioning again...for now