topic Re: Invite People not working for some folders in Fusion Support Forum

Invite People not working for some folders

Anonymous — Fri, 15 Mar 2019 12:41:22 GMT

Hi,

In recent weeks we have increased the number of licenses of Fusion we have.

The new licenses have been set up and I am now adding/inviting the new people to the projects we currently have.

I've successfully added the users to the majority of folders by copy and pasting the email into the invite box in each project but for some reason on a handful of projects, I can't invite any additional people to the projects that already have 2 or 3 people in it. It looks as though it works but the user doesn't receive and email nor do they show in the people list in the project - no error messages appear.

Any help would be greatly appreciated.

Regards,

Mat

Re: Invite People not working for some folders

paul.clauss — Sun, 17 Mar 2019 15:58:52 GMT

Hi @Anonymous

Thanks for posting.

It sounds like you do not receive any error messaging when inviting particular users, but the invitation is never received. Is this correct?

Are there any differences between the users that cannot be invited and the users with no issues? Do the email addresses end with a different domain? I have seen quite a few reports of project invitations being blocked by email servers or being sent to trash/spam folders - please have the users check.

Are you working in a team or personal hub?

Hopefully this helps us get started! I'll send a direct email to the address associated with your forum handle to gather some more information - let's work through that support case/email thread directly from here.

Re: Invite People not working for some folders

Anonymous — Fri, 18 Oct 2019 19:05:33 GMT

Hello,

This sounds like an issue I am having as well. I would love to see the results. I have 8 people invited to a team and the ninth will not send. I am adding the names through team. They are all students using the education version.