topic Re: Fusion 360 unable to open file in Fusion Support Forum

Fusion 360 unable to open file

odinrizhanin — Tue, 02 Apr 2019 10:03:38 GMT

Hi,
I have an issue with opening 3D model, auto-generated from one specific Eagle project.
Where can I send log-files to solve this issue?

There is the latest version of Fusion installed.

Re: Fusion 360 unable to open file

pawel.potyrala — Tue, 02 Apr 2019 12:47:30 GMT

Hi @odinrizhanin,

thanks for posting. I reported this issue to our development team and we are investigating into it already. Thank you for reporting and bringing our attention to it!

Best regards,

Re: Fusion 360 unable to open file

Anonymous — Tue, 02 Apr 2019 12:57:25 GMT

Hi,

I have the same problem. I am using the latest version of Eagle and Fusion 360. According to the log file from Fusion 360, there is a difference in software versions:

Persisted Segment streamer version: 4
Current Segment streamer version: 3
Persisted Software version: 2.0.5634
Current Software version: 2.0.5519

...

Live update: No update is detected from Fusion side.

Live update: There is no pending update.

I tried to update Fusion 360, but there is still not a new version (2.0.5634) available.

Re: Fusion 360 unable to open file

pawel.potyrala — Tue, 02 Apr 2019 13:06:56 GMT

Hi @Anonymous,

thanks a lot - I tracked the same notification in the log files of other users who experienced this.

@odinrizhanin, @Anonymous could you confirm to me which version of EAGLE you are using?

Thanks a lot in advance!

Best regards,

Re: Fusion 360 unable to open file

Anonymous — Tue, 02 Apr 2019 13:14:16 GMT

Hi pawel.potyrala,

I am using Eagle 9.3.2 now.

I tried an older version of Eagle (9.3.1), but with no success.

Thank you in advance.

Re: Fusion 360 unable to open file

pawel.potyrala — Tue, 02 Apr 2019 13:20:46 GMT

Hi @Anonymous,

thanks a lot for the information! Would you be able to share the original BRD design with me as well?

I will keep you updated on the progress.

Thanks in advance!

Best regards,

Re: Fusion 360 unable to open file

odinrizhanin — Tue, 02 Apr 2019 13:32:45 GMT

Hi,
could you, please, write e-mail address, where to send these files - I'd like not to post them here.
My version of Eagle - 9.3.2

Version of Fusion - 2.0.5519 , no updates suggested

Re: Fusion 360 unable to open file

pawel.potyrala — Tue, 02 Apr 2019 14:14:04 GMT

Hi @odinrizhanin, @Anonymous,

thanks for the replies. We managed to reproduce the behaviour on our side. I would like to ask you to follow the steps below (if they resolve the issue, any additional dataset should not be necessary for the investigation):

Redo the BRD file push
Push the board file once again from EAGLE to Fusion 360
Re-test opening the file.

Let me know if this helps. Thanks in advance!

Best regards,

Re: Fusion 360 unable to open file

odinrizhanin — Tue, 02 Apr 2019 15:13:43 GMT

Thank You!
Now everything works as it should! 🙂

Re: Fusion 360 unable to open file

pawel.potyrala — Tue, 02 Apr 2019 15:16:38 GMT

Hi @odinrizhanin,

Thanks for the confirmation! I am happy to know it got resolved quickly 🙂

Best regards,

Re: Fusion 360 unable to open file

Anonymous — Wed, 03 Apr 2019 05:48:27 GMT

Hi pawel.potyrala,

Thank you, now everything works fine.