topic Re: Desperate for autodesk help to escape blue circle of DEATH!! in Fusion Support Forum

Desperate for autodesk help to escape blue circle of DEATH!!

HenryDara — Mon, 22 Apr 2019 17:45:48 GMT

My design crashed about the moment of the last update (coincidence perhaps) and now my design wont open. It is stuck in a perpetual state of updating with the blue circle spinning endlessley. Other designs werent affected by the update, but this one was. I cant screencast, but this happenned before and I never got any response from Autodesk. That was a smaller design, so I just re did it. THAT IS NOT AN OPTION THIS TIME. I MUST recover this design. Please tell me what I need to do to help you help me get BACK to work.

No right click options so how do I share the design? its just locked up and I must get it back soon. this is my business!!

Re: Desperate for autodesk help to escape blue circle of DEATH!!

HenryDara — Mon, 22 Apr 2019 17:51:16 GMT

Just to re-iterate....I am DESPERATE.

Re: Desperate for autodesk help to escape blue circle of DEATH!!

HenryDara — Mon, 22 Apr 2019 17:59:27 GMT

After rebooting my PC a few times, and waiting an hour it now opens, and so does the one from before that I could never open until just now. I think im losing my mind with Fusion 360. LOL

Re: Desperate for autodesk help to escape blue circle of DEATH!!

HenryDara — Tue, 23 Apr 2019 02:33:12 GMT

The blue circle is back, and I cannot work on my design again. What does the gosh darn spinning blue circle mean? I am beyon frustrated with Fusion updates. Frickin Frack!!

Re: Desperate for autodesk help to escape blue circle of DEATH!!

HenryDara — Tue, 23 Apr 2019 03:03:53 GMT

Anyone, anyone, anyone? Bueller

Re: Desperate for autodesk help to escape blue circle of DEATH!!

HenryDara — Tue, 23 Apr 2019 03:54:56 GMT

So since Im not getting any help from Autodesk (their super busy cause they just rolled out a new update) I was able to go to the web and download the design, and import it into Fuxion 360. I can now open the design, and get back to work (lost another 3 hours of productivity) but the original design still just sits with the spinning blue circle of despair. The big question is why did I have to go through all this. Why does Fuxion not update the design? I proved the internet connection by downloading the design succesfully in just seconds, yet Fuxion was locked in blue circle mode.

I attached a pic of the two designs. one spinning, and the one I downloaded from the web.

Re: Desperate for autodesk help to escape blue circle of DEATH!!

TheCADWhisperer — Tue, 23 Apr 2019 09:41:58 GMT

I do not see any pictures Attached?

Can you File >Export and then Attach your *.f3d file here?

(Or provide access in some other way?)

Re: Desperate for autodesk help to escape blue circle of DEATH!!

HughesTooling — Tue, 23 Apr 2019 10:54:27 GMT

@HenryDara wrote:

So since Im not getting any help from Autodesk (their super busy cause they just rolled out a new update) I was able to go to the web and download the design, and import it into Fuxion 360. I can now open the design, and get back to work (lost another 3 hours of productivity) but the original design still just sits with the spinning blue circle of despair. The big question is why did I have to go through all this. Why does Fuxion not update the design? I proved the internet connection by downloading the design succesfully in just seconds, yet Fuxion was locked in blue circle mode.

I attached a pic of the two designs. one spinning, and the one I downloaded from the web.

Hasn't been an update for a week or so, you might find the reason you're not getting replies is it's easter.

Might be a good idea to collect your diagnostic files and attach.

One thing I've done when I've seen this is go into offline mode, open the file and do a Save As to create a copy then go back online.

Mark

Re: Desperate for autodesk help to escape blue circle of DEATH!!

garygchouvln — Fri, 28 Jan 2022 18:30:01 GMT

The blue circle happened to me without any Fusion 360 updates being applied. So I can say the problem still exists in 2022.