topic Re: Cannot install on MACBOOK in Fusion Support Forum

Cannot install on MACBOOK

flyalan61 — Sun, 16 Jun 2024 22:02:49 GMT

I have been using Fusion 360 on my MacBook with a full paid license. I also us it on a PC.

Recently my MacBook version would not update. Error was regarding a lack of internet connection. This was not correct. My files were showing up fine from the cloud.

I finally decided to trying to uninstall Fusion and reinstall. Now I am getting a message "corupterror:database disk image is malformed". I tried deleting the application support/autodesk folder but that has not fixed the situation.

I need to know how to actually submit a support ticket and send the log file. I cannot seem to easily find that solution.

Re: Cannot install on MACBOOK

RajkumarIlanchelian — Sun, 16 Jun 2024 22:29:40 GMT

@flyalan61 Can you give us the logs?

1. Go to launchpad

2. Run Fusion service uitlity

3. Run gather system info

4. This will generate two zip files

5. Attach the Fusiondiagnosticlogs.zip

You can also follow this article for this error. - https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Unable-to-update-Fusion-360-database-disk-image-is-malformed.html

Re: Cannot install on MACBOOK

RajkumarIlanchelian — Sun, 16 Jun 2024 22:30:49 GMT

@flyalan61 In terms of reaching support you can do this from within the product.

Re: Cannot install on MACBOOK

flyalan61 — Sun, 16 Jun 2024 22:36:13 GMT

Well if I could load fusion on my macbook that would be fine. But like I said I cannot so I have no way of sending that.

The only thing I have is the log file from the attempted install. I am attaching that.

Re: Cannot install on MACBOOK

flyalan61 — Sun, 16 Jun 2024 22:38:05 GMT

and yes I have already reviewed the article you attached as I said in my post originally.

Re: Cannot install on MACBOOK

RajkumarIlanchelian — Sun, 16 Jun 2024 22:58:11 GMT

@flyalan61 If you search for this error

CorruptError: database disk image is malformed on the forums, customers earlier have resolved it by by deleting the folder under the root of the user folder. Just double checking this is where the Autodesk folder was deleted?

https://forums.autodesk.com/t5/fusion-support/database-disk-image-is-malformed/m-p/10755504/highlight/true#M137439

https://forums.autodesk.com/t5/fusion-support/install-issues-corrupterror-database-disk-image-is-malformed/m-p/11132592/highlight/true#M149498

Re: Cannot install on MACBOOK

flyalan61 — Mon, 17 Jun 2024 15:31:41 GMT

Yes I had already searched and found those solutions. None worked.

Ultimately I created a new user with admin privledges on my macbook and imstalled it there.. That seems to have solved it for now.

Re: Cannot install on MACBOOK

Phil.E — Mon, 17 Jun 2024 15:44:10 GMT

If you ever need customer support and cannot open Fusion: https://www.autodesk.com/support/contact-support

Re: Cannot install on MACBOOK

RajkumarIlanchelian — Mon, 17 Jun 2024 16:38:45 GMT

@flyalan61 Glad you got it working but you mentioned that you had to give admin privileges. Did your other account where this is not working not have admin privileges?