topic Re: Changing name in account settings not get synced to my hub and application in Fusion Support Forum

Changing name in account settings not get synced to my hub and application

Anonymous — Sat, 25 May 2019 07:01:44 GMT

When a change my name(from Japanese to English) in account settings, it is not get synced to myhub.autodesk360.com

Nothing changes on the "name part" of it:

Same thing happens in fusion 360 application too.

In my account page, it changed correctly.But in my hub, no changes(still japanese, like in "in use by" part, activity list, or the upper-right circle part),

except the "Owner" column in some projects.

And I cannot view any renderings in any fusion designs, too:

When I click any of them, nothing happens. But I can view them in fusion 360 application.

Tried re-login, clear browser cache and fusion 360 app cache, got no luck.

Please help !

Re: Changing name in account settings not get synced to my hub and application

saito.kh — Sat, 25 May 2019 23:51:10 GMT

Hi @Anonymous ,

Thank you for posting and welcome to the community!

Sorry to hear that! I've seen it could take some time to update correctly. Does it still persists on your end?

If it did not update correctly, can you please display data panel in Fusion and send the screenshot to me via email (kanehiko.saito@autodesk.com)? I will discuss this with our A360 team.

Please keep me updated!

Thanks.

Re: Changing name in account settings not get synced to my hub and application

Anonymous — Sun, 26 May 2019 11:33:06 GMT

Thanks for responding saito!

I've sent the screenshot via email, please check it out, and I'll place it here, too.

As you can see, nothing changes except the upper-right part of the app.

Re: Changing name in account settings not get synced to my hub and application

saito.kh — Mon, 27 May 2019 03:56:27 GMT

Hi @Anonymous ,

Thank you for your update. Our cloud service team is working on the issue under the ticket ATEAM-21309 right now. I'll keep you updated on the status.

I apologize for the inconvenience.

Thanks.

Re: Changing name in account settings not get synced to my hub and application

saito.kh — Wed, 29 May 2019 01:41:57 GMT

Hi @Anonymous ,

Thank you again for posting.

I just heard back from our cloud team and the fix has been made. Can you please sign in your Fusion hub and confirm if it works as you expected?

Thanks.

Re: Changing name in account settings not get synced to my hub and application

Anonymous — Wed, 29 May 2019 02:21:00 GMT

Thanks very much for that fix.

Now the name thing works like a charm!

But the preview is yet to be fixed.(I think) Still cannot view anything in hub.

Re: Changing name in account settings not get synced to my hub and application

saito.kh — Thu, 30 May 2019 02:55:43 GMT

Hi @Anonymous ,

Thank you for your reply!

I'm sorry for the delay in responding to you. It is great to know the name issue was fixed!

Regarding the issue with preview in the hub, I tested on my end and had similar behavior on my end. I've logged a bug with our development team for further investigation. (internal ID: LMV-4703) I will get back here once I hear back from team!

I apologize for any inconveniences this may cause you - we appreciate you bringing this to our attention!

If you have any questions, please let me know.

Thanks.

Re: Changing name in account settings not get synced to my hub and application

Anonymous — Thu, 30 May 2019 07:36:35 GMT

Thank you so much!

Waiting for good news.

Re: Changing name in account settings not get synced to my hub and application

mbt.jghs — Tue, 24 May 2022 08:03:40 GMT

I have the same issue. How can it be fixed?

Cheers