topic Re: File is not available at the moment in Fusion Support Forum

File is not available at the moment

Anonymous — Sun, 26 May 2019 11:52:18 GMT

I'm having trouble opening a design.

I don't seem to have anything in my upload queue pending and I'm the only one with access so none of the suggestions I have read apply.

Trying to view the file on A360 just freezes.

I'd appreciate some help.

Thanks,

Mike.

Re: File is not available at the moment

HughesTooling — Sun, 26 May 2019 13:00:35 GMT

Is it a design you worked on recently and are you using the PC you last edited the design on? If you did edit the design recently on your PC, try switching to offline mode and see if you can open the design.

Mark

Re: File is not available at the moment

Anonymous — Mon, 27 May 2019 12:02:11 GMT

The design was edited a couple of weeks ago. Unfortunately going offline shows the project as grayed out.

Thanks.

Re: File is not available at the moment

HughesTooling — Tue, 28 May 2019 14:19:00 GMT

@James.Youmatz Any suggestions on this?

@Anonymous Probably need to get your diagnostic files and attach.

Mark

Re: File is not available at the moment

James.Youmatz — Tue, 28 May 2019 14:21:02 GMT

Hi @Anonymous ,

Thanks for the tag @HughesTooling .

As he mentions - I will need those log files. Also - how many versions of this file exist? Does trying to open a previous version work? Can you share a public link to the file with me?

Thanks,

Re: File is not available at the moment

Anonymous — Tue, 28 May 2019 21:34:23 GMT

Design shows as having 17 versions on a360.

I've sent a PM with a shared link.

Log files attached here.

Thanks,

Mike.