topic Re: renew your startup and hobbyist license in Fusion Support Forum

renew your startup and hobbyist license

Anonymous — Tue, 04 Jun 2019 10:49:00 GMT

Hi,

I had Fusion 360 on my computer, but removed it as I urgently required space on my hard drive.

I am now attempting to download it again without too much success. I am a registered Hobbyist user.

assistance please...

Alan

Re: renew your startup and hobbyist license

HughesTooling — Tue, 04 Jun 2019 11:08:05 GMT

If you go to your autodesk account all products and services and sign in can you download from there? Can you still sign in to your hub?

Mark

Re: renew your startup and hobbyist license

Anonymous — Tue, 04 Jun 2019 11:29:29 GMT

Mark,

Thanks. I went there, but there is nothing showing??

I had to remove my version on my Mac Book Pro to make space. as I was running a particle flow model and needed lots of space for result files.

I thought it would be the easiest to recover, but I appear to be mistaken!!!

Alan

Re: renew your startup and hobbyist license

HughesTooling — Tue, 04 Jun 2019 12:16:16 GMT

Has your subscription run out? Can you still access your hub? Maybe the account is different for hobby\startup users although I'm pretty sure you should have all your subscribed software there. @James.Youmatz have you got any advice?

Mark

Re: renew your startup and hobbyist license

James.Youmatz — Tue, 04 Jun 2019 12:28:35 GMT

Hi @Anonymous ,

Just taking a quick shot in the dark - but are you using the same email address that you did when you had a hobby license? If so - the only thing I can think of is that it expired which is why it is not showing up in your Autodesk Account.

Are you able to resign up (which will provide a download link) via here? If not, let me know and I can get it reinstalled for you.

Thanks,

Re: renew your startup and hobbyist license

Anonymous — Tue, 04 Jun 2019 12:47:03 GMT

Hi James,

Thanks for your response. I did use the registered email, and I can sign in.

In Step 3 it Reads:-

STEP 3: DOWNLOAD AND INSTALL FUSION 360

You already have an existing Fusion 360 license. Access Fusion 360 in your Autodesk Account

However, when I go there, the cupboard is bare!!!

I found an Original version but its a Demo which has expired and tells me to "Purchase".

Alan

Re: renew your startup and hobbyist license

James.Youmatz — Tue, 04 Jun 2019 12:54:25 GMT

Hi @Anonymous ,

I'm assuming you mean you have downloaded Fusion 360 and are presented with the Trial Expired: Buy Now? If so, click this dialog (red button in top right), and select which industry you are apart of. Then (towards the bottom of the dialog), you will see "See if you Qualify for Free Use". From here you can follow the prompts to convert this expired trial to a hobbyist license.

Thanks,

Re: renew your startup and hobbyist license

Anonymous — Thu, 06 Jun 2019 14:39:32 GMT

James,

Many thanks. I really appreciate your assistance.

Regards

Alan

Re: renew your startup and hobbyist license

Anonymous — Sun, 30 Jun 2019 21:43:34 GMT

I'm having the same issue as the OP, but I don't already have the software downloaded. The Hobbyist page says "You already have an existing Fusion 360 license. Access Fusion 360 in your Autodesk Account" but my Autodesk Acconut page under "All Products & Services" just has "Storage". Any idea on how to renew without having Fusion 360 already installed?

Thanks!

Re: renew your startup and hobbyist license

Anonymous — Mon, 01 Jul 2019 07:58:18 GMT

Garret,

I received this advise from James which worked.

Alan

James.Youmatz (Autodesk Support) mentioned you in a post. Join the conversation below:

Re: renew your startup and hobbyist license

Hi @Anonymous ,

Just taking a quick shot in the dark - but are you using the same email address that you did when you had a hobby license? If so - the only thing I can think of is that it expired which is why it is not showing up in your Autodesk Account.

Are you able to resign up (which will provide a download link) via here? If not, let me know and I can get it reinstalled for you.

Thanks,

Re: renew your startup and hobbyist license

Anonymous — Sun, 29 Sep 2019 16:45:18 GMT

I have the same problem and this is really an idiotic design flaw from a company that specializes in product design...come on man

EDIT

Created a new account and was able to download the software. Then logged in with my original account in the product and renewed my license in-product. Still think it is a really flawed process when you HAVE to create a new account in order to get a download....since you have to sign in any way, why not just set up a public download link?