topic Re: Help with Job Status frozen in Fusion Support Forum

Help with Job Status frozen

Anonymous — Wed, 05 Jun 2019 11:25:42 GMT

Hello,

I was working on my Projects the I saved them. But when I opened again I could not find my Projects. They were under the Job Status and It was frozen. It is really important to reach them. Please Help Me!Screeenshot

Re: Help with Job Status frozen

Anonymous — Fri, 07 Jun 2019 21:22:42 GMT

Hello Bilgesu,

I am sorry to see that your projects don't appear again. Is it possible that you logged into another account apart from the one which had the projects? If you go to your account in a web browser, do you see them: https://myhub.autodesk360.com/g/all_projects/my

If not, can you send us your logs so we can help to diagnose the problem? Here is how to do that: https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-find-and-share-the-Diagnostic-Log-Files-in-the-Fusion-360-Help-menu.html

Thanks,

Saket Satta

Fusion 360 Development

Re: Help with Job Status frozen

saketsatta — Mon, 10 Jun 2019 19:25:36 GMT

Hello,

It looks like I replied to your post with a wrong account that doesn't receive email notifications. Please reply to this post instead if you are still having problems.

Thanks,

Saket Satta

Fusion 360 Development